customer service
17 Jul 2017

How enhancing your customer service strategy can strengthen your business?

How enhancing your customer service strategy can strengthen your business? It is incredibly important that you develop the best communication skills possible with your customers…Your staff may have the skills and know-how to interact with your customers. But what organizational strategies can you employ to please customers? Practice proactive customer

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fidéliser ses clients
05 May 2017

Why Customer retention is a necessity for businesses?

Why Customer retention is a necessity for businesses? Customer retention is no longer a choice for businesses but a necessity. New customers, more and more customers, always new customers, every month, every week, every day; it’s definitely your anxiety, your fear and your mantra! Today customer retention is one of

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service clientèle
14 Apr 2017

IS YOUR CUSTOMER SERVICE DEPARTMENT PREPARED FOR TODAY’S CONSUMERS?

Is Your Customer Service Department Prepared for Today’s Consumers? Keeping your audience happy means handling customer service challenges before they develop.

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externalisation offshore
30 Mar 2017

What does it takes for a good offshore outsourcing?

What does it take for a good offshore outsourcing? Offshore outsourcing (offshoring) of business processes has been an increasingly popular trend in recent years. Many companies can achieve much cost savings and quality improvement by improving internal business processes but for those companies that choose to go ahead and send

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outsource
21 Mar 2017

The key areas you should outsource when starting a business

The key areas you should outsource when starting a business Virtually every internal business function can be outsourced to a firm that will provide the service to your company, in many instances at a lower cost and higher quality than you could replicate yourself. Every business uses outsourced services. Many

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Standard téléphonique virtuel
27 Feb 2017

Virtual PBX, what are its advantages for incoming calls management?

Virtual PBX, what are its advantages for incoming calls management? The improvement and optimization of the management of incoming tools has proved to be an advantage for an SME who subscribes to a virtual PBX. Here is a non-exhaustive list of the benefits of virtual PBX for managing corporate calls…

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