How this food supplement Laboratory manages its e-commerce activities?
Outsourcing your e-commerce processes is the perfect way to increase sales
Internet has allowed numerous businesses to start their activities without a physical place to sell their products.
This started a new trend in retail allowing consumers to access product information well before the product arrived on “shelves”. In parallel, retailers have started communicating on other channels and include social interactions in their media plans. This allowed them to get closer to their clients and offer them unique opportunities.
Unlike traditional retailing patterns, e-commerce really works mostly during the whole year. This is where Techmode Outsourcing’s ecommerce Solution really becomes helpful to most of its ecommerce clients.
One of our main partner’s business is based 80%on e-commerce. Situated in France, this food supplement Laboratory is a key player in the food supplements industry in France. The food supplement Laboratory has been formulating, conceiving and distributing herbal products and micronutrients for more than 25 years.
Techmode Outsourcing designed a tailor made solution for this food supplement Laboratory and ensures excellent online customer service since day 1.
Below are the main tasks:
- Customer Service Support
- Inbound Sales Support
- Invoice inquiries and adjustments
We have a multi-channel customer service that has been designed for general inquiries, order management, tracking, billing support, account management and website support. Our system helps this Laboratoire process more than 160 orders per day.
Techmode Outsourcing also engaged to protect the privacy of customers. Every customer’s personal information, credit card number or bank account number is being handled with all the European standards to avoid fraud or hacks.
Your business, no matter how small or big can benefit from our ecommerce business solutions. Our services can help you personalize your product offerings and improve the effectiveness of your online business.For more info on our ecommerce solutions kindly contact us on http://techmode-outsourcing.com/blog/fr/contact/