CALL CENTERS IN MAURITIUS: EVERYTHING YOU NEED TO KNOW.
28 JUL, 2015
Call Centers in Mauritius: everything you need to know.
A call center is made up of a set of means to manage the relationship between a brand and its market. A call center most often consists telephones operators. Calls can be qualified entrants, when they are received by Customer Centre advisors or outgoing when issued by them.
The concept of call center is more and more often replaced by the name of multichannel center that includes other channels of contact.
Structure: Front office and Back office
The front office is the office which is in direct contact with customers.
The back office is the office where customers’ orders, the stock and generally administrative tasks are managed.
Sometimes used, the Middle-office is the facilitating office providing the interface between the front- and back-offices.
Technology today allows the automation part of the call processing through the coupling between phone and computer science (ITCS) to interactive voice servers (IVR). The latest developments in these SVI allow them to swap almost all natural languages with users, through recognition and speech synthesis and the customization of the dialogues.
At Techmode Outsourcing Ltd, we have teams of research & development, experts in technology, telecommunications, analysts and developers. Techmode Outsourcing Ltd develops technological solutions customized for each of its clients.
Techmode Outsourcing Ltd has extended its services since the expansion of new technologies and has the necessary means to provide a multi-channel customer service: phone, E-mail, fax, internet, Instant Messaging… In the future, it will be possible to add video communication amongst the services of Techmode Outsourcing Ltd.
To contact us:
Phone: Mauritius: + 230 403 41 18. France: + 00 33 1 70 36 45 72
Address: 10th floor, NeXteracom Tower II, Ebene Cyber City – Mauritius
Email: info@techmode-outsourcing.com
Web site: Techmode – outsourcing.com