How this restaurant changed its star product’s name for a 3 year old?
Most of the companies say that their customers are their number one priority. There are different stories that tell us that many businesses are now willing to go a step ahead to provide an excellent customer service in order to satisfy their customers.
Here are some unbelievable customer service stories to consider and pass to your support team:
- Sainsbury’s Renamed its Tiger Bread to “Giraffe Bread” Inspired by 3-Year Old Customer
The little customer wrote a letter to Sainsbury asking “Why tiger bread is called tiger bread? It should be called giraffe bread. After reading the letter the customer service staff got curious and explained the little girl how the bread got this name and sent her a gift card. After that, Sainsbury’s renamed its tiger bread to giraffe bread inspired by the curiosity of its 3 year old customer.
- Bungie Studios Creates a Holiday Miracle
A great fan of the Bungie Studios was hospitalized for liver transplant. Since he was in hospital he could not play any of the latest video game franchise so, his father approach Bungie. To his surprise the boy received a get well soon card signed by the entire Bungie team and to make up the team built him a custom helmet based off of the main character and sent it along with shirts, toys and custom art from the game’s designers.
- Unnamed Bank Manager lend $400 to customer
One Friday afternoon a customer went to the bank to withdraw money for flight arrangement as his mother died. Unfortunately the bank was closing and the vault was already closed on timer. The branch manager learnt about it and withdrew $400 and lent it to the customer. The customer was so grateful that he wrote a letter to the bank’s CEO to let him know what happened. Later on he paid the bank manager the money he owed her, along with a bouquet of flower and a gift certificate for dinner at a nice restaurant. Shortly after that, the kind bank manager was promoted to District Manager.
The above list only proves how important it is for businesses to have a solid customer service in place, and for individuals to practice doing some random acts of kindness. Making customers happy is evidently the single most effective investment any business could ever make.
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