What does it take for a good offshore outsourcing?
Offshore outsourcing (offshoring) of business processes has been an increasingly popular trend in recent years. Many companies can achieve much cost savings and quality improvement by improving internal business processes but for those companies that choose to go ahead and send business processes offshore, their odds of success can be improved by avoiding risky situations, monitoring progress and quality closely, and being ever vigilant for the danger signs of a bad project. With effective “safety mechanisms” in place, offshore practices should benefit a firm rather than expose it to loss of intellectual property, unexpected costs, and ongoing headaches and problems.
Let’s take for example Corsair. In a recent interview the Sales Director of Corsair Astrid Nadolni said:
“We are working with tele-investigators from Mauritius”. Corsair needed to quickly collect data from its customers in order to reposition its loyalty program. In about ten days, from the island of Mauritius, a Call Center conducted a telephone survey of our customers in the Caribbean and in a city.
The advantage is that the call center in Mauritius has good computer equipment. And accurate reporting was sent every two days in form of Excel files via email. The work costed around 5,500 euros. The airline company has 1800 employees and its turnover value is around 472 million euros
According to the sales director by working with Mauritius the company gained 50% in time and money.
Offshore outsourcing can prove to be really beneficial. Here are some offshore outsourcing traps that you need to avoid in order to achieve higher success rate
- Before any research work , identify your specific needs
- Outsource without measures.
- Do not trust quickly
- Make sure confidentiality is maintained
- Ignore communication
In conclusion, the cost benefits of offshore outsourcing cannot be denied. The risks, however, are significant and should be carefully considered.
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