Virtual PBX, what are its advantages for incoming calls management?
The improvement and optimization of the management of incoming tools has proved to be an advantage for an SME who subscribes to a virtual PBX. Here is a non-exhaustive list of the benefits of virtual PBX for managing corporate calls…
Professional reception service
No matter the size of your business, offering a national geographic number as a contact number will increase the trust of third parties in your business
With a virtual PBX switchboard, you can give a pro picture of your telephone reception using time slots, a personalized greeting, queues … So you will not lose any more calls , Because the route that follows the call can be very versatile.
For example, incoming calls will be forwarded to available agents. If all your agents are busy, with the use of an IVR, all your calls will be managed automatically.
If the call is being made after the set business hours, the caller can be informed and will have an option to leave a message.
In the case of a call received on a public holiday, the person may also be informed. This is high level outsourcing.
Automated call transfers
One of the goals of Virtual PBX is to automate the process of incoming calls. This allows transferring the call to the right person at the right moment without intermediaries.
Moreover, with the help of the vocal menu, incoming transfers will be filtered automatically and transferred as per the caller’s need. The person who calls to contact the customer service will choose the option customer service during the start of the call and will automatically redirected to the department.
Effective distribution of calls
The configuration of the virtual PBX permits the business to occupy the lines in an optimal way one by one automatically. Thus, you can decide how to allocate calls. You will be able to receive simultaneously as many calls as many tele agents presents in the company.
Identification of calls
The calls can be identified as per needs. You can choose prefixes to identify a call type. This is very useful when using the personal phone to answer corporate calls because it makes it very easy to differentiate between calls and personal calls
Calls statistics
This is a very interesting feature that allows the company to know the volume of calls received for a given period, as well as the variation of calls received over time.
Any time changeable notifications
The configuration of a virtual PBX can be modified at any time, as it’s the virtual side of it makes the service very flexible. Most providers are multi-operators and offer the option of adding additional lines at any time. Changes are normally made free of charge upon request. Some companies allow you to make the changes yourself!
A virtual PBX will allow you to have permanent control on all your incoming calls, regardless of the number.
Choose your virtual PBX and professionalize your call reception!
Techmode Outsourcing offers personalized inbound and outbound call services adapted to your needs. For more info kindly visit our website or contact us.