Outsourcing Technologies
9th June 2015
Outsourcing technologies, why are the internet giants are heading towards automation?
Service quality equals to competitive advantage. Although underrated in the 21st century, quality in services is still essential to many industries.
Algorithms, coding, google robots and other high end technologies are conquering quality services industries market shares and a lot of companies are choosing automation of services to reap the benefits and at the same time reduce costs. Does this mean we have robots will replace our employees? Less costs, at what price?
“Robots are getting popular” as writes Claire Schneider in her article for Marie Claire” FOR OR AGAINST ROBOTS IN OUR LIVES”. It is also well portrayed in the Spike Jonze series, REAL HUMANS.
But even if an internet dominated world, that goes unbelievable fast, quality in service remains an important factor for many companies and it even adds value to the company focusing on Quality, like APPLE, that makes packaging design its priority. It can be also seen in many French companies.
Unlike the U.S market, the French market is not entirely ready to trust technology for reservations, after sales, technical support etc.
Human resource and quality of service has always been part of the French culture and the French D.N.A, but still, automation of services, in particular, web services has evolved during the last ten years.
Fortunately, rising French startups still value human resources and quality of services and thrive to set up an After sales team and others that outsource at least a third of their services to quality call centers.
But setting up an after sales team request big investments, and outsourcing operations is more profitable. There are some companies that outsource most of their internal affairs to offshore companies so as to be able to give a multi-channel after sales service.
Human contact is still very important to customers and an asset to those companies. Techmode Outsourcing Ltd, a pillar in the outsourcing industry based in Mauritius, has introduced a premium outsourcing System for some years , and it works very well. The requests are handled impeccably by trained agents who have a level of professionalism at international standards. If you want to know more, please contact us.
Address: 10th Floor, Tower II Nexteracom , Ebene Cyber City – Mauritius
Email: info@techmode-outsourcing.com
Web: Techmode Outsourcing Ltd
Mauritius : +230 403 41 18 | France : +00 33 1 70 36 45 72