BPO Archives - Page 8 of 8 - Techmode Outsourcing Ltd

Complaint management software in call centers

December 16, 2015
by admin

Complaint management software

Handling customer complaints and service requests all day can be stressful. However, with effective complaint handling tools, Complaint management (the process of how organizations handle, manage, respond to and report customer complaints) becomes easier. Complaint Complaint management software is used to record resolve and respond to customer complaints requests as well as facilitate any other feedback. Read more “Complaint management software in call centers” →

BPO

The secret ingredients of a call center in Mauritius

December 9, 2015
by admin

The secret ingredients of a call center in Mauritius

In a context of economic globalization, the territories are in a global race condition to attract and retain businesses such as call centers, which benefit the development and intensification of telecommunications networks across World. Today, outsourcing call centers in Mauritius has become a norm for many global companies .Is this a good idea? Why choose a call center in Mauritius and not in other countries? The reasons are several.

The Mauritius offers them a variety of benefits that other countries do not offer, for example:

Many bilingual and skilled workforce
The call center in Mauritius have a skilled and trained workforce. The majority of employees are bilingual (English and French).

A favorable time difference
Maurice has a GMT offset + which allows the company to provide 24/7 service to their customers.

Competitive labor costs.
Another important factor for the world’s global organizations to outsource their operations to Mauritius call centers is because these call centers offer quality customer support services at the best rates.

Technology and high-end infrastructure
Call centers in Mauritius employ the latest technology, infrastructure and software to deliver high-quality customer support services.

A politically stable environment
The Mauritian government has extended its support to outsourcing and Mauritius legislation similar to that of the UK.

TECHMODE is present since the launch of the sector “outsourcing” in Mauritius in 2007 and in the Indian Ocean region. The company has technology, resources, tools and methods honed and validated during these years of experience. Our services are classified by corporate functions we have solutions for different business functions.

For more information visit our website or contact us on info@techmode-outsourcing.com Maurice: +230 403 41 18 | France: +00 33 1 70 36 45 72

BPO

Common BPO mistakes

November 20, 2015
by admin

Common BPO mistakes

The term BPO is often confused with the term Call Center. BPO is the process of hiring another company to handle business activities ranging from data processing, back office support, recruitment, payroll, sales, customer service or technical support and telemarketing. A Call Center, on the other hand, is a form of BPO that deals with inbound and outbound calls providing sales, customer service or technical support, telemarketing, and phone surveys for their clients. In short, all call centers are BPO’s but not all BPO‘s are call centers. Read more “Common BPO mistakes” →