CALL CENTRE Archives - Techmode Outsourcing Ltd

How enhancing your customer service strategy can strengthen your…

July 17, 2017
by admin

How enhancing your customer service strategy can strengthen your business?

It is incredibly important that you develop the best communication skills possible with your customers…Your staff may have the skills and know-how to interact with your customers. But what organizational strategies can you employ to please customers? Practice proactive customer service by making your customers happy before they come to you with problems. Here’s how: Read more “How enhancing your customer service strategy can strengthen your business?” →

business

Global Cybersecurity Index – Mauritius among the ten best…

June 20, 2017October 4, 2017
by admin

Global Cybersecurity Index 2017 – Mauritius among the ten best countries

Cybersecurity is an ecosystem where laws, organizations, skills, cooperation and technical implementation need to be in harmony to be most effective. Additionally, cybersecurity is not just a concern of the government but also needs commitment from the private sector and consumers. Thus, it is important to develop a cybersecurity culture where citizens are aware of the trade-off between risks and monitoring when using electronic networks. Read more “Global Cybersecurity Index – Mauritius among the ten best countries” →

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Super tips for managing your offshore business teams

June 13, 2017
by admin

Super tips for managing your offshore business teams

Companies commonly outsource specific tasks or projects to save money. While it’s true that offshore workers can often be paid significantly less than local workers, affordability is only part of the equation and often not the most important.

Here are some tips for managing offshore teams Read more “Super tips for managing your offshore business teams” →

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Customer hub; the ultimate tool for customer engagement

May 16, 2017
by admin

Customer hub; the ultimate tool for customer engagement

In its mature phase, a customer hub houses every competency needed to operate aligned customer engagement; steered by real time analytics and leveraged through agile change management and stakeholder collaboration. Read more “Customer hub; the ultimate tool for customer engagement” →

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Virtual PBX, what are its advantages for incoming calls…

February 27, 2017
by admin

Virtual PBX, what are its advantages for incoming calls management?

The improvement and optimization of the management of incoming tools has proved to be an advantage for an SME who subscribes to a virtual PBX. Here is a non-exhaustive list of the benefits of virtual PBX for managing corporate calls… Read more “Virtual PBX, what are its advantages for incoming calls management?” →

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Why famous brands such as Amazon, Deliveroo and Canal+…

February 22, 2017
by admin

Why famous brands such as Amazon, Deliveroo and Canal+ outsource their customer service from Madagascar?

Madagascar is undoubtedly a privileged destination for francophone outsourcing in recent years. Despite its recent entry in the international offshore subcontracting market, Madagascar has significant advantages for holders of outsourcing projects. These assets allow the big Island to stand up against its elders in the sector such as Senegal, Morocco and Tunisia. Read more “Why famous brands such as Amazon, Deliveroo and Canal+ outsource their customer service from Madagascar?” →

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How outsourcing helped this entrepreneur create a successful business?

February 20, 2017
by admin

How outsourcing helped this entrepreneur create a successful business?

As your business grows, demand increases too. Your time and resources become more and more scarce and valuable. But do not panic, outsourcing exists to help you answer to this increase in demand and can help you answer the supply. With outsourcing, you have the guarantee that your work will be maintained at the standards you request, and distributed on a much larger scale. The Outsourcing process simply acts as a helping hand during these key stages of growth. But it is not all! You will at the same time have access to expert skills that you could have not been able to afford with your own pockets and would not have perhaps otherwise not encounter. As a result, you can focus on other fundamental areas of your business.

Here’s what Ian Wright, founder of British Business Energy, a website helping businesses reduce their energy cost has to say about outsourcing:

“Like many entrepreneurs, I decided to start my own business because I wanted to be my own boss. I started my company in particular because I noticed that there was a lack of valuable information about energy management for businesses in the UK, similar to what can be found for domestic energy management. I founded a small business years ago which I sold due to changing market circumstances, but I always wanted to get back to entrepreneurship. After a few years working in the corporate world, by helping people make money, I decided to start my own business.

Although I have quite a bit of technical knowledge, I decided back then to outsource many areas of my business because of time constraints and for budget issues. Therefore, I’ve outsourced the majority of the web development to a company, who provided a high quality work at a much lower price. I’ve outsourced my web hosting and management to a company which specializes in optimizing websites for speed, doing a far better job than I could do myself. Finally, I’ve outsourced content creation and promotion to a freelancer I’d worked with previously. This is vital because she understands the local market.

This has helped my business grow in just a few months. The outsourcing process allows me to use the best resources available for each task. Even if I have the ability to do each of the tasks I’ve outsourced, I’ve realized that the people I work with do it better, faster and it was often cheaper than if I would do it myself. Secondly, outsourcing allows me to do more stuff, because there are necessary resources that are getting the job done. Finally, it allows me to focus on the key bits of growing the business without worrying about the details.”

Contact TECHMODE OUTSOURCING for more info on outsourcing services

business

This man tried these 4 things and instantly became…

January 27, 2017
by admin

This man tried these 4 things and instantly became successful in his business

Change often stems from external factors; There are numerous things that humans will never be able to control, and yet there are men who are trying.
Successful people embrace change. They are open-minded and have no issues when a change of opinion intervenes. This difference between these chaps who embrace change and other struggling entrepreneurs is that they can change opinion very fast.
Below, the example of this entrepreneur who has tried these four ways of doing it, and immediately start seeing the results.:
• “I will take action despite adversity”
A great role model is Bamidele Onibalusi, a Nigerian-born businessman and freelance writer who serves as an inspiration to thousands of aspiring writers and entrepreneurs. Since he was 16, he wanted to make money online. Despite the lack of access to a computer and the Internet, he proposed a partnership to a coffee owner to install computers and internet in the cafe. This partnership lasted a few months, with no concrete results.
He then explored other avenues, despite his circumstances, to make his dream come true. In his first eight months of blogging, he published roughly 270 guest posts in highly regarded publications, such as Business Insider and Problogger. One of his articles titled “30 Websites that Pay You to publish an article, Instantly” has gained over 200 000 views in the past four years (this is probably a lot higher now).People began noticing him. Requests poured in. At the age of 18, he was one of Nigeria, top bloggers. He currently has his own website entitled Writers in Charge, where he inspires writers and aspiring writers to become truly in charge of their writing career. He also has a commercial fish farm.
• “There is always a solution to any problem.”
Many people feel that life is too hard. As a result, they give up to easily. Consider for example someone without any development skills who would like to launch a website. Due to the high level of technicity in the setting up of a website (hosting, domain registration, the use of WordPress, designing and countless other things to do and to master), you may easily get discouraged.
• Many people would give up before they have even started because the to-do things list is out of reach. The reality is that there are always solutions to these problems. You can easily learn basic coding on free websites in a few of months or you can just learn tutorials on Youtube or again you can simply outsource the project to a qualified person. Successful people have a “solution over problem and not the other way round” mindset

“I will always be proactive.”
In today’s business world, you cannot just have an idea, create a product, sell it to the world and be successful, this will never be happen. Of course you might get a few customers or so-called early adopters, but to have a genuine success in a business, you need to have a clear strategy. You need to proactively work on every aspect surrounding the success of your product. Nobody is going to tell you what to do. You need to define your audience, know them by heart and then find a way to tell them about your product without harassing them and create genuine interest in your product or service. Adopt the “I will always be proactive” mindset.

• I will always be positive.”
Mindful research studies show that power of positive thinking and negative thinking has a direct impact on people’s lives. Positive thoughts lead to positive actions which usually lead to successful results, and even if it is a failure, the positive thought teaches you how to react in a difficult situation. If you spend time focusing on what’s not working and what is going wrong, you cripple your progress.
Change your mindset to focus on positive aspects of your business and what you can do to improve it, you will actually start to make positive progress towards achieving positive results.
You have a business idea and want to develop it? Contact Techmode Outsourcing today, we have the resources to help you foster and turn your idea into a solid business which will become successful.

business

Intelligent Reconnect – the solution for never losing a…

January 12, 2017
by admin

Intelligent Reconnect – the solution for never losing a call again

It often happens that during an important call with a call center, the call just suddenly cuts off. The most annoying thing is that when you dial the number again, you are either stuck at the bottom of the queue or connected to another agent who knows nothing about your problem and you have to explain again from the start. This can prove to be really frustrating and time wasting.
Fortunately, to get rid of this major issue, a new software, Intelligent Reconnect, was designed by Talk desk. Intelligent Reconnect is an industry-first feature that routes customers who have been accidentally disconnected directly to the agent who fielded their initial call.
In the event that the agent is no longer available, the caller will be automatically placed at the front of the queue. Intelligent Reconnect allows disconnected callers and agents to resume their conversations right where they left off.

How does Intelligent Reconnect work?

When disconnected callers dial back, Intelligent Reconnect will ask them whether or not they would like to be reconnected with the previous agent. If they opt out, they will be routed to the main IVR menu and the call will be treated as a newly received call. Providing the option of being sent back to the main menu allows callers to enter a new call queue or reach a different agent.

Occasionally, the agent who picked up the initial call will not be available. This can happen if customers have already taken another customer’s call. In these instances, the customer’s call will be routed to the top of the original tail.
Intelligent Reconnect is more than just an innovative call center software feature. It’s an easy way to create an excellent caller experience. Here’s why:
1. Callers feel valued
2. Faster problem solving
3. Wait time minimized
If you are looking for a great customer service, Techmode Outsourcing ltd is exactly what you are looking for.

Techmode Outsourcing Ltd has proven and validated technologies, resources, tools and methods during its years of experience. Our personalized services will help you make a transition, develop your projects, expand progress and reach your objectives.

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Top trends of the Outsourcing Industry in 2017?

January 4, 2017
by admin

Top trends of the Outsourcing Industry in 2017?

Outsourcing has revolutionized the way businesses operate today, evolving with time, to match industry developments. The race to deliver the most affordable and efficient services is increasing each year. The outsourcing strategy is evolving rapidly besides the changing business dynamics. This gives a competitive advantage to companies which outsource part or their entire activity to reliable partners.
However, 2017 will see further development and innovation in this segment with trends specifically related to cloud technology, social responsibility, and data security. This year the trends mentioned below will influence the outsourcing industry:

• Data Security Becomes Top Priority:

Development of new technologies has raised important security concerns, while internet of things (IoT) prevalence further intensifies the risks. Thus, 2017 is expected to see the emergence of Security-as-a-Service, offered by security expert companies, all backed-up by BPO companies. Enterprises and outsourcing agencies will strive to protect the data with advanced measures, irrespective of its size and location.

• The Demand for Higher Efficiency:

The outsourcing industry is inclining towards offering more efficient services by automating processes. The next focus will be on increasing automation and scalability with an emphasis on the development of reusable platforms to deliver efficient tech support for the IoT.

• The Robotic Process Automation:

The Robotic process automation is on its way to increase the ease and efficiency of the business processes.
The automation will ensure increased productivity at reduced costs through a quality process execution, using software robots to replace humans for repetitive tasks. However, a rise in this trend will have an economic impact in the management and re-distribution of manual (humans) and automated tasks (robotics). New agreements between vendors and clients have to be reviewed and the government has to amend laws in relation to labor force accordingly like for example, protection of employees.

• The Buyer-Oriented Contracts:

Instead of fixed vendor-specific terms, the trend is changing with contracts to be formed as per buyers’ needs. Businesses will now be able to get contracts framed with favorable legal & commercial conditions variable upon their needs. It is a “pay as you sell” trend.

• The mighty Cloud:

The Cloud technology is set to become the next trendsetter for the outsourcing market, with more businesses moving to cloud-based softwares this year. This will enable outsourcing companies to deliver improved and innovative services, by analyzing the BIG DATA to understand their client’s needs. This will lead to an increased efficiency in business processes and thus higher turnovers for all parties.

• The Socially Responsible Outsourcing (Impact Outsourcing)

A new social responsibility based model for business process delivery is expected to gain attraction in 2017. The focus of this model is to empower socioeconomically disadvantaged workers in BPO centers. The Everest Group estimates the current employment under “impact outsourcing” at 2,400,000 and is expected to grow this year. Companies working towards social responsibility and diversity goals will also receive various grants and help from their countries’ government.

Techmode Outsourcing Ltd enhances greatly its services every year to accommodate greatly to the new trends. This leads to improved services into outsourcing industry. Techmode Outsourcing, since it’s existence in 2007, has been one of the pillars in this industry and continues to improve.