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3 key tasks every Entrepreneur should outsource

  • December 29, 2016
  • by admin

3 key tasks every Entrepreneur should outsource:

Outsourcing is not an unfamiliar word in the entrepreneurial sphere. More and more entrepreneurs are trying to infuse this tactic in their business to be more productive.

First, it is important for the entrepreneur to know and plan which areas of their businesses are better suited to be outsourced to an agency or group of freelancers.

 

There is no doubt that there are parts of your business that you would prefer outsource for multiple and obvious reasons. Why spend days or weeks working on tasks that are simply frustrating for you? Would it not be better to outsource those things to someone who has a track record of delivering superb results?

In times where competition is at an all-time high, it is pertinent to maximize productivity by leveraging other people’s time. Outsourcing is your most important form of leverage. If you want to grow your business fast or even put your business on auto-pilot, nothing will be more important than outsourcing. Here are some key tasks that you as an entrepreneur should outsource:

 

Bookkeeping

Research from the American Psychological Association shows that when multiple projects are managed at once, there is a 40% drop in productivity. Projects move forward slower, and stress levels are at their peaks.

“Juggling is an illusion,” writes Gary Keller, chairman of Keller Williams Realty. “In reality, the balls are being independently caught and thrown in rapid succession. It is actually task-switching.” On average, multitasking costs the global economy more than $400 billion annually.

 

Payroll

“Payroll” goes well beyond simply calculating the salary payouts for employees. One mistake with payroll can trigger tax audits and make your company lose thousands of dollars.

In 2014 alone, the IRS levied more than $2 billion in fines against small businesses as a result of mistakes, omissions and improper filings.

Rather than handling your own payroll, or maintaining the overhead of a full-time accountant, the outsourcing your payroll to a reliable service is a good idea. Companies like Wagepoint or Intuit can help you avoid costly mistakes, and free up your time so you can focus on running your business.

 

Scheduling and administrative tasks

It’s easy to get bogged down in dozens of small tasks that take up your time each day. As a small business owner, you need to focus on your core processes to grow your business. When you hire a virtual assistant, you’re paying only for the hours in which tasks are being handled, and you can eliminate a lot of wasted time spent on emails, appointment-setting and other repetitive tasks. When you automate employee scheduling tasks using software, you can focus more on the big picture.

There are a lot of areas to outsource. Have a look at your team work, your processes and the work you have to do on a regular basis. Consider outsourcing those areas where you and your team struggle to complete day to day tasks. Also, look at the difference in costs between a full-time hire and outsourcing. That difference alone could help you decide.
Techmode Outsourcing Ltd is there to help you outsource your payroll, accounting or management.

 

Resources: https://www.entrepreneur.com/article/277914

singing techniques BPO

Why tone of voice is a crucial factor in…

  • December 28, 2016
  • by admin

Why tone of voice is a crucial factor in customer service?

How to use the right tone with your online customers? How can tone make an impact on the way our words are interpreted? Well, the main reason is that our brain processes the words we hear differently from the tone in which we hear them.
In fact, Sophie Scott, a neurobiology researcher at University College London, published a study suggesting that words and tone are sent to two completely different parts of our brain:

sophie-scott

You can use the power of positive words in customer service to make your customers haven confidence in your product or service. It’s simple but powerful: just by removing a few negative words from our customer interactions, we can completely change the perceptions of our conversation.
As we saw with the dangers of being negative when saying “no,” even if it was not a negative statement, the right tone depends a lot on the situation. It also depends on the specific customer. But there’s good news: simply by practicing at being positive in conversations, you can develop the ability to change each customer’s tone and mood, and adjust your tone appropriately in the given situation.

Perfecting Your Tone for excellent customer service

One of the biggest challenges of finding the best tone is that there’s no “right” answer that works every time.
It depends on you, your brand, your voice and perhaps more importantly, your customers; who they are; and how they feel in a given situation. Learning to pick up on your customers’ subtle cues makes delivering service in the right tone of voice much easier.
But in every customer service experience, every single interaction is a chance to perfect your technique. So by starting with a few research-backed guidelines and practicing changes to your tone in every interaction, you will reach the expert level in very little time.

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