Why famous brands such as Amazon, Deliveroo and Canal+ outsource their customer service from Madagascar?

Madagascar is undoubtedly a privileged destination for francophone outsourcing in recent years. Despite its recent entry in the international offshore subcontracting market, Madagascar has significant advantages for holders of outsourcing projects. These assets allow the big Island to stand up against its elders in the sector such as Senegal, Morocco and Tunisia.

• Skills at a reduced price

The Malagasy educational system is based on the French system and uses Molière as the teaching language. Thus, guarantying the availability of French speakers and in some cases, young graduates have a second foreign language: English (third official language), German, Italian or Spanish. There is also proximity of culture. The low cost labor of Madagascar due to the low value of the Ariary (the local currency of Madagascar) is not their sole added value, but the competitive strength of the workforce makes Madagascar one of the most highly rated players in the outsourcing market.
• Geographic location
Another advantage of Madagascar is its geographical location in terms of jet lag. Only 1 hour away from France (2 hours in winter time), Malagasy service providers can easily synchronize their schedules with those of their partners in France or other European countries.
• ICT Infrastructure
Private and public operators have invested in recent years to deploy high-performance ICT infrastructures to connect the island with the rest of the world. These include submarine fiber projects such as EASSY of Telma (national telecom operator), and Orange Lion cable. Now, “Very high speed” is present and operational in Madagascar. This enables it to offer quality Voice services.
TECHMODE GROUP, established in Mauritius for more than 10 years, has strengthened its Business Continuity Plan through its platform to ANTANANARIVO (capital of Madagascar).
Our objective is to offer our clients a transfer of their activities to MADAGASCAR during the breakdown or meteorological phenomena in Mauritius. We can also take care of ANTANANARIVO operations or a part of them.
For more information, contact us on the following numbers:
Mauritius: +230 403 41 18 | France: +00 33 1 70 36 45 72 or visit our Techmode-Outsourcing.com website.