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Amazon BPO

Amazon adopted delivery drones to improve customer experience

After huge success in America, Amazon is ready to launch its drone delivery service in UK.

Amazon is currently in the process of testing the safety of delivery drones in the UK, with the intention of rolling out the concept there. These tests are being conducted in association with the Civil Aviation Authority (CAA) and the government to ensure they abide by safety regulations. Amazon is also working with these bodies to improve and develop safety regulations for drone technology ahead of the delivery drones’ launch. Current regulations mean that drone controllers cannot lose a line of sight from their drone in densely populated areas. Therefore, Amazon is working to change this to allow its drones to be operated out of a line of sight.

The company is also testing drone sensor technology which will allow them to detect obstacles and avoid them, as the machines, which will carry weights of up to 2.5kg, are likely to be restricted to flying in high-population-density areas initially. There is also potential to see a national registry of drone owners introduced in the UK, after it was set up in the USA last December. The government is also considering introducing ‘virtual walls’ which will stop drones from flying in certain restricted zones in the UK through geo-fencing technology. This technology is already installed in some drones, but this development would mean all drones flown for leisure purposes would have to comply.

According to Amazon’s vice president, “Using small drones for the delivery of parcels will improve customer experience; create new jobs in a rapidly-growing industry and pioneer new sustainable delivery methods to meet future demand.” “The UK is charting a path forward for drone technology that will benefit consumers, industry and society.”

If you won’t to deliver out of the box customer experience to your customers, contact Techmode Outsourcing. We can help you find effective solution to impress your valuable customers.

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