ENGLISH
Happy customers are the lifeblood of every business. 80% of customers now use live chat to contact support mainly for these two advantages: Speed and convenience.
But the questions are? Are brands maximizing on this channel? Read more “Live chat support- probably the best support system available nowadays”
ENGLISH
The ease of doing business index is an index created by the World Bank Group. Higher rankings indicate better regulations for businesses and better protections of property rights. Empirical research funded by the World Bank to justify their work show that the economic growth impact of improving these regulations is optimal. Read more “Mauritius maintains its 1st place in Ease of doing business in Africa”
Non classé
Reservation is one of the most important areas in the hospitality business or any service provider. This is also the mantra of success of a hotel. For example: Since the rate of occupancy is the main revenue driver for a hospitality business, hotels are looking more into better ways to enhance their reservation systems so that their potential customers can make their reservations smoothly. Read more “The Outsourcing of your reservation system: Never miss again a phone call from a potential guest”
Non classé
Accounting and finance operations play an essential role in the management of any business. The Expertise in accounting for your company’s income and expenses lets you have a clear vision on the future of your business. If you do not have control over your cash flow, you do not have control over your business. Read more “The Outsourcing of accounting and finance operations can help you save millions”
Non classé
Have you ever considered working in a call centre?
Well, call centres are no more as they were before. All the stress, the continuous telephone calls without any results, things have certainly changed since then.
Below are three compelling reasons why a job in a call centre is nowadays considered a good job.
Reason 1: Promotions Come Quickly
In call centres, if you are committed and perform well, then a promotion will not be far away. Many senior roles are filled from within and if you are looking to grow – this is the easiest & fastest way to do so. This is an opportunity that is not given in other sectors as easily and with promotions, comes more responsibility and a higher income
Reason 2: Skills and Experience
The Call centre agents have over a hundred conversations per day with thousands of strangers. For each conversation, they have a checklist of specific tasks to be performed, such as using the correct greeting, asking the required questions and entering relevant data from the call.
Each call is an opportunity for agents to improve their efficiency and learn from their mistakes.
A job in a call centre is using a set of skills which many people possess naturally: for example, being a friendly, solving problems and effective communication.
Reason 3:A decent income level
The Basic level Call centre agent is very well paid. Not to mention the bonuses they reap.
Reason 4: The Flexibility of hours
Working with different time zones in the world means working on different shift times. This has many advantages like having free time in the morning to do groceries etc.
The BPO industry has seen many changes in the past 20 years. An early offshoring trend has largely been reversed, with canters returning to the US at a significant rate. As customers now have more self-service options, call centres are handling more advanced services. Given all these changes and the career opportunities that come with them, there are many good reasons to consider working in a call centre.
Contact Techmode Outsourcing to build a successful career in the call centre sector
Non classé
Loyal customers can be your brand’s best advocates. Customers who have a positive customer service experience are more likely to recommend the company to others–but the opposite is also true. Customers who have a negative customer service experience are likely to tell others about their bad experience and to become a detractor to the business. Read more “How an angry customer can be a good opportunity for a business?”
Non classé
At heart, customer experience improvement is all about finding those moments in the experience where pain exists, and where customers feel that their expectations aren’t satisfied. The art of finding these moments and fixing them is at the heart of customer experience improvement. After all, the outsourcing business has been created to help clients handle this essential part of their businesses. Read more “The six most frequent reasons why customers do not come back”
Non classé
The Internet of Things (IoT) is already a reality in the commercial world. The number of devices connected to the internet is getting closer to the 20 billion connections, as predicted by research firm, Gartner. We should reach this number by 2020. Read more “The Customer service in the era of the Internet of Things”
Non classé
The call center industry in Mauritius is still growing, even if since last year, the economy is not at its highest.Mauritius identified ICT/BPO as a fifth pillar of its economy alongside the sugar industry, the textile industry, the tourism industry and the financial services industry.Call Centers in Mauritius
Read more “Call Centers in Mauritius – what they do not tell you”
BPO
Three quarters of the sector of contact center outsourcing (CCO) invested in automating technologies in 2014-2015, with analytics, automation and multi-channel tools being the major areas of investment, according to research from consulting firm Everest Group. Read more “Will contact centers start investing in automation?”