BPO
You want your company to make profits? As we all know, sales is equal to profit. Sales are generated from maintaining present clients and by acquiring new clients. Acquisition of new leads itself takes time, and creates lack of attention on other areas of your business causing growth to slow down. Read more “How Can Telemarketing Help My Business?”
BPO
Any business, whether small or large encompasses multiple tasks to be completed on a daily or weekly basis. Of these tasks, several will be repetitive and can easily take much of your time. Read more “How to build a better business with Outsourcing”
Uncategorized
No matter in what business you are, effective communication is an important key to success. A good outsourcing partner will help you keep an excellent customer service, enhance your visibility and provide a platform for launching any of your new products or services. Read more “How to choose the right outsourcing partner?”
BPO
Due to its poor customer service, Scottish Power agreed to pay £18m as a fine to Ofgem.
In a sarcastic review of the company’s treatment of customers, Ofgem said that Scottish Power provided a poor customer service to its clients, attracting more than one million customer complaints between June 2013 and December 2015. Dermot Nolan, Ofgem’s chief executive, said Scottish Power’s treatment of gas and electricity customers had been “discernibly worse” than its peers. Speaking on BBC Radio programme, he added: “This is a significant amount of money. It’s basically because Scottish Power failed to treat its customers fairly over a sustained period of time.”
According to an Ofgem investigation, it was found that over call handling, complaint resolution and billing were the main issues. Many customers had to wait for unacceptably long periods before their calls were answered. Furthermore, complaints were handled poorly and took too long to be resolved. More than 300,000 customers received late final bills, meaning some did not promptly receive money they were owed.
Nolan added that whatever be the reasons, customers should not be provided a poor customer service. He said: “I don’t care how they messed up; it’s their requirement to get the IT right. If they produce poor quality service I frankly don’t care why.”
Commenting on Scottish Power’s settlement, Tom Lyon from uSwitch.com said that by imposing such a big fine, Ofgem was sending a warning shot to the energy industry that consumers must be treated fairly.
Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong. ~ Donald Porter
Contact Techmode Outsourcing if you do not want your business fall in such situations. Techmode Outsourcing, offers you a 24/7 multi lingual customer service platform. We have different solutions for different business needs.
Visit our website for more info and your queries are most welcomed
BPO
Opening a business in Mauritius is very easy. The procedure is very straightforward and efficient. The government has smartly established a business- friendly environment promoting investment and growth. Below is a list of the required steps for opening a business in Mauritius. Read more “The ease of opening a business in Mauritius”
BPO
Call center partners in Mauritius have the best Business process outsourcing solutions in the world. The BPO industry covers a range of services ranging from transaction processing to the high end call center services. Choosing the right call center partners in Mauritius can be one of the most difficult tasks that businesses face today. In this context, it becomes imperative to choose the right call center partners in Mauritius for your business in order to enjoy the benefits. Read more “Call center partners in Mauritius, energize your business!”
Non classé
Forget the days when call centers were more frustrating than reliable. The evolution of call centers in Mauritius has been more than impressive since the last 10 years. They now perfectly integrate mobile or online communication operations. Read more “Call centers in Mauritius take another stride”
ENGLISH
Short nights, publications, researches, news, SEO, SEM, forums, comments, photos, videos, hashtag…You talk about all these words? If yes, stop searching, you are an avid of digital marketing, but the term is more commonly used as E-marketing. In this modern world, running a marketing department in a company without a connected digital branch is considered as madness. Read more “E-marketing Forum 2016”
Non classé
Outsourcing has become the buzzword in many industries. When it comes to outsourcing, one important question that comes in mind is from where to outsource? Well, Mauritius can be one potential destination. Read more “Outsourcing in Mauritius: a role model across the world”
BPO
Whether you like it or not, your business or brand can easily be forgotten. The consumer thinks of your brand if he feels the need. The obvious question is: how to be at the heart of the consumer need at the right time and the right place?