BPO
Apple has been always referred as the best customer service provider in the technology industry. The company stays strong in the first place in the ranking of companies offering excellent customer service. Read more “How Apple won the heart of a little girl for the rest of her life?”
BPO
Mauritius, an island of 1860sq km in the Indian Ocean, has since independence in 1968, transformed itself from a monocrop to a diversified economy.
The latest stage of growth for the Mauritian economy has been the transformation of the ICT sector into one of the main pillars of the economy, making the island a preferred ICT-BPO destination. Against this background, Business Parks of Mauritius Ltd (BPML) was created in 2001 as a government-owned private company to spearhead the development of ICT by providing state-of-the-art facilities for advanced software promotion and IT-enabled services on a par with the best in the world.
The most visible manifestation of Mauritius’s push to become an ‘information society’ was the Cyber City Project set up by BPML in 2003. The aim of the Cyber City has been to make Mauritius the preferred destination for business and professionals, and to create wealth and employment through the use of information technology. The Cyber City is a modern development on a site of 152 acres, strategically located at the center of the island at Ebene and provided with world-class facilities. Five distinct zones comprise the Cyber City: the Cyber and Multimedia Zone; the Business and Finance Zone; the Knowledge Centre; the Commercial Zone; and the Residential Zone.
The first initiative of BPML in the development of the Cyber City was the construction of a Cyber Tower, an ‘intelligent’ building of 12 floors. Facilities within the building compare favorably with the best in the world. Upon its completion in 2005, the Cyber Tower was awarded the Intelligent Building of the Year award by the Intelligent Community Forum of New York, from 250 applications received. This prestigious award – the first for a building of its type in the African region – played an important role in placing Mauritius on the map as a regional business hub.
Today, the Cyber City managed by BPML, comprises more than 40 hi-tech buildings covering a total constructed floor area of 500,000sq m. The ICT sector contributes seven percent of Mauritius’s GDP, while at the same time creating high-end employment for over 20,000 people. BPML has played a major part in the resounding success.
Techmode Outsourcing situated at the heart of the cyber city since 2007, offers you unique 24/7 multilingual customer relationship, marketing and sales services.
Visit our website for more info
BPO
Discover our innovations at the “Salon Stratégie Clients” 2016
After the huge success met in 2015 and it was the same for the second consecutive year, the ‘Salon Stratégie Clients’ 2016 re-unites the principal actors of the two sectors essential for businesses: Customer relationship and Digital Marketing.
The converging channels of relationship with clients and technologies cross and aim real time meeting, raising the level of expectation thus increasing their requirements.
Answering to these structuring trends, the professionals of customer relationship invest in the field of experience and influence all the management disciplines within the company.
The winning strategies show us that only the mobilization of whole company has effects on the satisfaction and loyalty of the customers from the extension of the experience domain to the team’s engagement in contact or service of support.
Learn to collaborate with the customer, know him better, communicate with him; there are so many challenges that take a new dimension and have huge impact on the business’ performance.
The ambition of the ‘Stratégie Clients’ is the undisputable annual meeting of the professionals of customer relationship, a place for sharing good practices and a source of inspiration for the professionals.
The annual meeting of the professionals of customer relationship, this exhibition is place of sharing, meeting and reflection on the evolution of strategic relation under the theme ‘client experience’ this year. Workshops and conferences will be in the agenda, without forgetting the trophies of innovation in honor of innovating products and services. It will be again held together with the Paris “E-Marketing salon” dedicated to digital marketing.
Techmode Outsourcing will be present at the exhibition on the 12, 13 & 14 April 2016 in Paris- Porte de Versailles at the stand O35.
BPO
Starting a new company and developing your product or service requires working quickly and efficiently. You need to ensure your startup offers value in terms of innovation, quality and convenience, even though you have limited resources and may be racing against the competition to be first to market.
So, how do you strike the perfect balance? Read more “Successful company startups through outsourced development”
ENGLISH
Read more “Adobe Summit: Do you prefer personal online shopping experience?”
Non classé
Attention to all businesses: customer service is no longer a 9-to-5 job. Today, the business world runs on a 24hr – 365-day clock. There is no excuse for not giving customer service at any time. Customers, who have had bad experience with businesses do not necessarily have to come in, physically write a complaint or call in. They can go to Facebook and comment on the company’s page or tweet up their dislikes. Read more “The importance of 24/7”
BPO
There are many strategies to help you deliver amazing customer service, and one of the most powerful ones is quick response.Quick response is a derivative of speed. Customers want it fast. Customers want it now. They are impatient and do not want to wait. Read more “The FAST and the SERVICE”
BPO
Today, we decided to explore the Mauritius history lane, a theme inspired by our Independence Day. Mauritius is celebrating this year its 48th anniversary on 12th March under the theme « Nou Destin dan nou Lame » signifying that our destiny is in our hands.
BPO
Boot-strapping, meaning starting a business with an idea, passion and not much is more a necessity than a badge of honor for many entrepreneurs. There is a real awareness that lack of cash has killed many small businesses. Read more “Way for small business owners to wealth”
ENGLISH
Sometimes, you jump out of the gate with a great idea that you can polish and run with. Everything’s going well — until you get hit with a failure. Failure punches you in the gut, leaving you with throbbing wounds and the inability to do anything but moan about what might have been. Read more “People Who Became Wildly Successful After Facing Rejection”