Call centers in Mauritius take another stride

Forget the days when call centers were more frustrating than reliable. The evolution of call centers in Mauritius has been more than impressive since the last 10 years. They now perfectly integrate mobile or online communication operations.

The level of integration:

The new-age call centers in Mauritius offer a variety of services to meet all customer needs such as:

• Inbound call center services
• Outbound call center services
• Technical support services
• Email support services
• Chat support services

In addition, ICT and BPO in Mauritius have strongly contributed to the creation of new job opportunities for the inhabitants of the island. Most call centers in Mauritius have a good performance and achieve most of their objectives.

Given the country’s economic growth due thanks in part to call centers in Mauritius, the government is focusing on the development of new value-added and high-end work in this industry.

Mauritius is always setting the benchmark for high quality services in the call center outsourcing sector. Its competitive advantages are the years of experience of service providers in the industry, constant upgrading to cutting edge technologies, latest software and innovative management practices. The country has also adopted a National Cyber Security strategy which protects call centers in Mauritius from serious cyber threats. The strategy has led Mauritius into a trusted information and communication hub.

Part of the most secure and reliable client service actors in Mauritius, Techmode Outsourcing, in operation since 2007, offers high end 24/7 services. Our services include but are not limited to:

• Multi-channel management of incoming and outgoing calls
  • Emailing
  • Telephone surveys
  • Targeting, qualifying files
  • Taking appointments
  • Sales planning Management
  • Cross-selling
  • Sales Campaign etc.

Find more about the company on http://techmode-outsourcing.com/ or contact us on info@techmode-outsourcing.com

Mauritius: +230 403 41 18 | France: +00 33 1 70 36 45 72