BPO
Achieving financial success in 2016 is a matter of looking strategically at what has and hasn’t worked in the past, so that you can plan for the future. Investing funds is definitely a risky matter even financially successful people have been pitched to a hot stock tip that led to large deficits. Read more “How to achieve business financial success in 2016?”
BPO
BPO
Global risks are uncertain events or conditions that, if occurred, can cause significant negative impact for several countries or industries within the next 10 years. A survey was carried out among 140 economies to identify the risks of higher concern in their country and regional levels that can usefully inform initiatives to engage the private sector in building resilience to global risks. Read more “The top global risks of doing business”
BPO
The major problem in outsourcing relationships today is communication. A study concluded that 25% of the reasons for outsourced project failures are due to poor communication (16%) and cross – cultural problems (9%). This is one of the biggest outsourcing concerns that clients have when companies start to look for partners. Communication failures often occur even if both the buyer and provider speak the same language, for the simple reason that they fail to understand each other or innocently offend each other because they didn’t understand each other’s cultural mores. Gerard (Geert) Hendrik Hofstede introduced the concept of the Power Distance Index (PDI) which is a perceived “distance” between a boss and an employee that varies dramatically based on culture, biases, heritage and hierarchy. Read more “PDI: Overcoming communication failures in outsourcing”
BPO
The global economy is poised for economic growth comparable to recent years’ performance, but with a somewhat different texture. The most important influence on our global economy will probably continue to be the price of energy. Two consequences follow from continued low energy costs: Read more “What does 2016 hold for the global economy?”
BPO
Here are some BPO interview tips which can help you while preparing for it:
Before going for the interview make sure that you’ve done proper research about the company’s activities and operations. Get information about the vacant post’s requirements and skills needed. Make sure that you have the wow factor to impress the interviewer. The more research you’ll conduct, the more you’ll understand the employer, and the better you’ll be able to answer interview questions.
Prepare the answers of the expected BPO interview questions. Your aim is to build concise answers, focusing on specific examples and accomplishments.
You cannot climb the ladder of success when dressed in the costume of failure. You should be dressed according to the company’s culture. Try to plan the most professional wardrobe. Remember it’s always good to be overdressed than underdressed.
Punctuality is the soul of business. Try to arrive 15 mins prior the interview time to complete additional paper work and to get enough time to relax and settle yourself. Arriving a bit early is also a chance to observe the dynamics of the workplace.
While the content of your interview responses is paramount, poor body language can be a distraction at best. Keep smiling, eye contact, solid posture and active listening. Demonstrate your enthusiasm and willingness to be part of the company’s workforce
Succeeding in job interviews takes research, practice, and persistence. The more effort you put into your interview preparation, the more success you’ll see in obtaining job offers
Techmode Outsourcing, a highly emerging company implanted in 10 European countries reinvents every day in order to be in line with the market transition and to face economic globalization it often proposes jobs to increase its excellence in the field of outsourcing. You wish to participate in this revolution? Come to join us and seize the opportunity of an enriching and developing career within our teams.
Contact us on http://techmode-outsourcing.com/blog/fr/cv/
BPO
World BPO and ITO Forum is an exclusive invitation-only event for C-suite executives and senior decision-makers from mid to large-cap enterprise companies, currently using BPO and ITO services or interested in evaluating global sourcing opportunities. Read more “9th Annual World BPO and ITO Forum: 16-17 June 2016”
BPO
Call centers’ KPIs i.e. Call Center Key Performance Indicators are quantitative metrics that are used to evaluate constructs that are crucial to the success of the call center. They typically assess the performance of the agent, team, department and/or the call center as a whole. Call center KPI can be used to determine trends and make data-driven decisions that will increase efficiency, optimize customer satisfaction, increase revenue and reduce costs. Call center KPI can be used to assess customer satisfaction to ensure the proper functioning of all center’s performance: Read more “An Overview of Call Centers’ KPIs”
BPO
Call center shrinkage is the time tele agents are not productive due to breaks, meetings, training, vacation, illness, absenteeism, etc. Call center managers must be realistic when it comes to staffing. Often defined as a percentage, shrinkage is calculated by first defining what variables will be included and then defining how much time is needed for these things. Call center shrinkage can also be defined as a factor applied to the number of staff needed active on the phones, which will then reflect the number of staff that must be scheduled. Read more “Reducing Call center shrinkage”
BPO
Situated at the heart of the Indian Ocean, Mauritius sets itself as a model of economic competitor in high demand as a major player in the outsourcing sector. According to a survey carried out by the Information, communication and telecommunication (ICT) sector, the BPO market is to grow at 5.9% per year through 2017. It was estimated by Gartner, an international market research firm, that the world BPO market size will reach US$250 billion by the end of 2015. Read more “The BPO sector in Mauritius”