business Archives - Techmode Outsourcing Ltd

6 Smart Reasons to Outsource Your Digital Marketing

July 5, 2017
by admin

6 Smart Reasons to Outsource Your Digital Marketing

The success of your business is directly tied to the success of your marketing. Without proper digital marketing, you’ll be unable to find new leads and you won’t be able to convert those leads into customers. You’ll be unable to harness the power and reach of the digital world to enable your business to thrive. Read more “6 Smart Reasons to Outsource Your Digital Marketing” →

business

Global Cybersecurity Index – Mauritius among the ten best…

June 20, 2017October 4, 2017
by admin

Global Cybersecurity Index 2017 – Mauritius among the ten best countries

Cybersecurity is an ecosystem where laws, organizations, skills, cooperation and technical implementation need to be in harmony to be most effective. Additionally, cybersecurity is not just a concern of the government but also needs commitment from the private sector and consumers. Thus, it is important to develop a cybersecurity culture where citizens are aware of the trade-off between risks and monitoring when using electronic networks. Read more “Global Cybersecurity Index – Mauritius among the ten best countries” →

BPO

Why Customer retention is a necessity for businesses?

May 5, 2017
by admin

Why Customer retention is a necessity for businesses?

Customer retention is no longer a choice for businesses but a necessity. New customers, more and more customers, always new customers, every month, every week, every day; it’s definitely your anxiety, your fear and your mantra!

Today customer retention is one of the crucial solutions allowing business to keep their level of revenue. With the consistent crisis, the competition among business rivals is more and more aggressive.

Why Customer retention?

Customer Retention is essential to increase the business revenue, this seems logical enough; therefore, these reasons will persuade you more. As per a study carried by Bain & Cie, if the retention of the best clients of the enterprise increases from 5%, this will bring an increase of 25- 55% in the results of the business, which is an important for the business. You have to take advantage of it, because the expenses to maintain it will be 7 times greater.

How to maintain customer retention?

The Call center is a secret weapon for customer retention. It is a fact that Call centers are changing with the pace of technological innovations and the needs of consumers. Nevertheless, they are the most effective (and economical) way of building customer loyalty for a company, regardless of its size.

Today’s consumers are autonomous, informed and resourceful. They know how to do research online and mobile devices has become there personal assistant.

But for some questions, especially in case of a problem or complaint, the exchange with a human being can make all the difference. At a time when e-commerce is emerging as the new way to shop and the number of people on the ground is reduced, the call center is the last support of this human touch, essential to reassure consumers.

Contact Techmode Outsourcing

Techmode Outsourcing can help you provide better customer service to your customers. Your business has talent, we help you develop it

Contact us on: info@techmode-outsourcing.com or visit our website for more information

business

Why should you Outsource Graphic Design Services?

April 24, 2017
by admin

Why should you Outsource Graphic Design Services?

There are endless reasons why some people prefer to outsource their work. Either they want to have more free time or they are unqualified to do the work. Major companies on the other hand outsource some of their work to specialists in order to focus on their goals and get more work done by employees.

It is said that a picture speaks louder than a thousand words; similarly, a well-designed logo, brochure, or website, can reflect a lot what your company or products stand for. Graphic designing is the art that creatively represents your marketing needs through innovative graphics. It’s in great demand for various advertising, communication, and print requirements. A good graphic design not only distinguishes you from your competition, but also effectively markets and repositions your brand, and strengthens your product/service offerings.Outsource Graphic Design

As an example, imagine the benefits you will receive by outsourcing your graphic design work to professional companies. For one thing you don’t have to worry and stress yourself on how you are going to get the work done when you yourself are not a graphics designer. This practice also saves you plenty of time, the number one reason is because qualified professionals will be doing your work and they can create five different varieties of a logo for you to choose the one you like. If you tried to this you would spend weeks just educating yourself on how to use the program.

Outsource Graphic Design
Why Techmode Outsourcing for Graphic Design?
Techmode Outsourcing provides high quality graphic design services that cover your entire business needs. With its expertise in the field of offshore graphic design, we can provide your company with stunning graphic designs that help strengthen your corporate image across different communication channels.
Outsourcing work such as graphics or whatever it maybe does have huge benefits, when time is a constraint, and the need of professional quality work is a must, then handing the job and the responsibility over to a professional is the better choice.

Visit our website for more info . Outsource Graphic Design Outsource Graphic Design

BPO

The key areas you should outsource when starting a…

March 21, 2017
by admin

The key areas you should outsource when starting a business

Virtually every internal business function can be outsourced to a firm that will provide the service to your company, in many instances at a lower cost and higher quality than you could replicate yourself.

Every business uses outsourced services. Many businesses don’t deliver products directly to the customer or do their own audits or taxes, or self-insure the business. They outsource those functions that are not strategic but which must be performed to manage the business operations. Read more “The key areas you should outsource when starting a business” →

business

This man tried these 4 things and instantly became…

January 30, 2017
by admin

This man tried these 4 things and instantly became successful in his business

business

This man tried these 4 things and instantly became…

January 27, 2017
by admin

This man tried these 4 things and instantly became successful in his business

Change often stems from external factors; There are numerous things that humans will never be able to control, and yet there are men who are trying.
Successful people embrace change. They are open-minded and have no issues when a change of opinion intervenes. This difference between these chaps who embrace change and other struggling entrepreneurs is that they can change opinion very fast.
Below, the example of this entrepreneur who has tried these four ways of doing it, and immediately start seeing the results.:
• “I will take action despite adversity”
A great role model is Bamidele Onibalusi, a Nigerian-born businessman and freelance writer who serves as an inspiration to thousands of aspiring writers and entrepreneurs. Since he was 16, he wanted to make money online. Despite the lack of access to a computer and the Internet, he proposed a partnership to a coffee owner to install computers and internet in the cafe. This partnership lasted a few months, with no concrete results.
He then explored other avenues, despite his circumstances, to make his dream come true. In his first eight months of blogging, he published roughly 270 guest posts in highly regarded publications, such as Business Insider and Problogger. One of his articles titled “30 Websites that Pay You to publish an article, Instantly” has gained over 200 000 views in the past four years (this is probably a lot higher now).People began noticing him. Requests poured in. At the age of 18, he was one of Nigeria, top bloggers. He currently has his own website entitled Writers in Charge, where he inspires writers and aspiring writers to become truly in charge of their writing career. He also has a commercial fish farm.
• “There is always a solution to any problem.”
Many people feel that life is too hard. As a result, they give up to easily. Consider for example someone without any development skills who would like to launch a website. Due to the high level of technicity in the setting up of a website (hosting, domain registration, the use of WordPress, designing and countless other things to do and to master), you may easily get discouraged.
• Many people would give up before they have even started because the to-do things list is out of reach. The reality is that there are always solutions to these problems. You can easily learn basic coding on free websites in a few of months or you can just learn tutorials on Youtube or again you can simply outsource the project to a qualified person. Successful people have a “solution over problem and not the other way round” mindset

“I will always be proactive.”
In today’s business world, you cannot just have an idea, create a product, sell it to the world and be successful, this will never be happen. Of course you might get a few customers or so-called early adopters, but to have a genuine success in a business, you need to have a clear strategy. You need to proactively work on every aspect surrounding the success of your product. Nobody is going to tell you what to do. You need to define your audience, know them by heart and then find a way to tell them about your product without harassing them and create genuine interest in your product or service. Adopt the “I will always be proactive” mindset.

• I will always be positive.”
Mindful research studies show that power of positive thinking and negative thinking has a direct impact on people’s lives. Positive thoughts lead to positive actions which usually lead to successful results, and even if it is a failure, the positive thought teaches you how to react in a difficult situation. If you spend time focusing on what’s not working and what is going wrong, you cripple your progress.
Change your mindset to focus on positive aspects of your business and what you can do to improve it, you will actually start to make positive progress towards achieving positive results.
You have a business idea and want to develop it? Contact Techmode Outsourcing today, we have the resources to help you foster and turn your idea into a solid business which will become successful.

business

Beware of these 5 silent business killers

January 12, 2017
by admin

Beware of these 5 silent business killers

If you truly want to impress your customers with an awesome experience, an experience which gives them no reason to ever consider leaving you for a competitor, you need to:
(1) Track your customers
(2) Make their feedback actionable
(3) Develop a holistic view of the experience you are offering them.
If you are experiencing any of the following five problems, you absolutely need to consider ways to improve your customer experience.
1) Beware: You are losing your customers!
Based on a Research made by French company MYFEELBACK, the study showed that a typical business only hears from about 4% of its dissatisfied customers. The other 96% just leave. What’s worse is that 91% of these people never come back. A good customer feedback program allows you to identify areas that need to be improved in your business so as to keep customers.
2) Beware: You are not providing customers a smooth experience!
95% of unsatisified customers will do business with you again if you handle their problems with professionalism and in a timely manner. But if problems are growing and that your team is not able to address the problems quickly, you will lose your customers forever, which will could result into a closure if you do not ring the bell
3) Beware: You are not providing customer a consistent experience!
Your customers are no doubt doing business with you via multiple channels but these various experiences always lead to just one overall impression of your company. And when customer information is not shared across these channels, the customer will have an inconsistent experience which could easily lead to a negative perception of your business. 92% of surveyed companies have found a clear correlation between declining customer satisfaction and inconsistent service. Multi-channel customer feedback will help to ensure smoother business operations.
4) Beware: Your customers are not saying good things about you!
90% of customers are influenced by online reviews so you cannot leave unanswered messages on social networks. You need to think proactively: address your customers’ complaints before they share them with the rest of the world. Regularly gathering feedback will give you plenty of opportunities to address problems with customers before those problems become public knowledge.

•5) Beware: You don’t know what sets you apart from the competition!

Clearly, today’s market place is highly competitive with 89% of businesses competing primarily on customer experience. But if you don’t know how your experience holds up against that of the competition, you are operating at a disadvantage.
Customer feedback is, without question, your best tool for making sure you are delivering an experience to the level of your customer’s importance to your business. Let insights from your customers guide you to improve your customer service. In the end, the more you are able to align your business operations with your customers’ expectations, the more success you will have

Contact Techmode Outsourcing for effective outsourcing solutions. We can help you to reach this level of high quality customer service and operation.

business

Intelligent Reconnect – the solution for never losing a…

January 12, 2017
by admin

Intelligent Reconnect – the solution for never losing a call again

It often happens that during an important call with a call center, the call just suddenly cuts off. The most annoying thing is that when you dial the number again, you are either stuck at the bottom of the queue or connected to another agent who knows nothing about your problem and you have to explain again from the start. This can prove to be really frustrating and time wasting.
Fortunately, to get rid of this major issue, a new software, Intelligent Reconnect, was designed by Talk desk. Intelligent Reconnect is an industry-first feature that routes customers who have been accidentally disconnected directly to the agent who fielded their initial call.
In the event that the agent is no longer available, the caller will be automatically placed at the front of the queue. Intelligent Reconnect allows disconnected callers and agents to resume their conversations right where they left off.

How does Intelligent Reconnect work?

When disconnected callers dial back, Intelligent Reconnect will ask them whether or not they would like to be reconnected with the previous agent. If they opt out, they will be routed to the main IVR menu and the call will be treated as a newly received call. Providing the option of being sent back to the main menu allows callers to enter a new call queue or reach a different agent.

Occasionally, the agent who picked up the initial call will not be available. This can happen if customers have already taken another customer’s call. In these instances, the customer’s call will be routed to the top of the original tail.
Intelligent Reconnect is more than just an innovative call center software feature. It’s an easy way to create an excellent caller experience. Here’s why:
1. Callers feel valued
2. Faster problem solving
3. Wait time minimized
If you are looking for a great customer service, Techmode Outsourcing ltd is exactly what you are looking for.

Techmode Outsourcing Ltd has proven and validated technologies, resources, tools and methods during its years of experience. Our personalized services will help you make a transition, develop your projects, expand progress and reach your objectives.