BPO
Vodafone’s first-quarter sales have declined amid customer service and technological problems. The company has recently updated its billing system, which has left many customers with incorrect invoices and poor customer service ratings. Read more “This happens when you provide bad customer service”
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Pokemon GO, a mobile game that has rocketed to the top of Apple Inc and Android app stores in record time, looks set to challenge young internet companies which specialize in increasing foot traffic for small businesses and may end up playing a role in major brands’ marketing, according to industry experts. Read more “Pokemon GO could be next big marketing tool for retailers”
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Call centers face a common problem that few have been able to overcome: High employee turnover. While there is no real way to reduce employee turnover in any business, HR experts suggests the following: Read more “Making call center agents happy and effective”
BPO
Due to its poor customer service, Scottish Power agreed to pay £18m as a fine to Ofgem.
In a sarcastic review of the company’s treatment of customers, Ofgem said that Scottish Power provided a poor customer service to its clients, attracting more than one million customer complaints between June 2013 and December 2015. Dermot Nolan, Ofgem’s chief executive, said Scottish Power’s treatment of gas and electricity customers had been “discernibly worse” than its peers. Speaking on BBC Radio programme, he added: “This is a significant amount of money. It’s basically because Scottish Power failed to treat its customers fairly over a sustained period of time.”
According to an Ofgem investigation, it was found that over call handling, complaint resolution and billing were the main issues. Many customers had to wait for unacceptably long periods before their calls were answered. Furthermore, complaints were handled poorly and took too long to be resolved. More than 300,000 customers received late final bills, meaning some did not promptly receive money they were owed.
Nolan added that whatever be the reasons, customers should not be provided a poor customer service. He said: “I don’t care how they messed up; it’s their requirement to get the IT right. If they produce poor quality service I frankly don’t care why.”
Commenting on Scottish Power’s settlement, Tom Lyon from uSwitch.com said that by imposing such a big fine, Ofgem was sending a warning shot to the energy industry that consumers must be treated fairly.
Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong. ~ Donald Porter
Contact Techmode Outsourcing if you do not want your business fall in such situations. Techmode Outsourcing, offers you a 24/7 multi lingual customer service platform. We have different solutions for different business needs.
Visit our website for more info and your queries are most welcomed
BPO
Opening a business in Mauritius is very easy. The procedure is very straightforward and efficient. The government has smartly established a business- friendly environment promoting investment and growth. Below is a list of the required steps for opening a business in Mauritius. Read more “The ease of opening a business in Mauritius”
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Short nights, publications, researches, news, SEO, SEM, forums, comments, photos, videos, hashtag…You talk about all these words? If yes, stop searching, you are an avid of digital marketing, but the term is more commonly used as E-marketing. In this modern world, running a marketing department in a company without a connected digital branch is considered as madness. Read more “E-marketing Forum 2016”
BPO
Discover our innovations at the “Salon Stratégie Clients” 2016
After the huge success met in 2015 and it was the same for the second consecutive year, the ‘Salon Stratégie Clients’ 2016 re-unites the principal actors of the two sectors essential for businesses: Customer relationship and Digital Marketing.
The converging channels of relationship with clients and technologies cross and aim real time meeting, raising the level of expectation thus increasing their requirements.
Answering to these structuring trends, the professionals of customer relationship invest in the field of experience and influence all the management disciplines within the company.
The winning strategies show us that only the mobilization of whole company has effects on the satisfaction and loyalty of the customers from the extension of the experience domain to the team’s engagement in contact or service of support.
Learn to collaborate with the customer, know him better, communicate with him; there are so many challenges that take a new dimension and have huge impact on the business’ performance.
The ambition of the ‘Stratégie Clients’ is the undisputable annual meeting of the professionals of customer relationship, a place for sharing good practices and a source of inspiration for the professionals.
The annual meeting of the professionals of customer relationship, this exhibition is place of sharing, meeting and reflection on the evolution of strategic relation under the theme ‘client experience’ this year. Workshops and conferences will be in the agenda, without forgetting the trophies of innovation in honor of innovating products and services. It will be again held together with the Paris “E-Marketing salon” dedicated to digital marketing.
Techmode Outsourcing will be present at the exhibition on the 12, 13 & 14 April 2016 in Paris- Porte de Versailles at the stand O35.
BPO
Starting a new company and developing your product or service requires working quickly and efficiently. You need to ensure your startup offers value in terms of innovation, quality and convenience, even though you have limited resources and may be racing against the competition to be first to market.
So, how do you strike the perfect balance? Read more “Successful company startups through outsourced development”
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Read more “Adobe Summit: Do you prefer personal online shopping experience?”
ENGLISH
Sometimes, you jump out of the gate with a great idea that you can polish and run with. Everything’s going well — until you get hit with a failure. Failure punches you in the gut, leaving you with throbbing wounds and the inability to do anything but moan about what might have been. Read more “People Who Became Wildly Successful After Facing Rejection”