Outsourcing, a highly expanding corporate strategy in France.

At the time of digital transformation, outsourcing conquers more and more French SMEs. If the practice in the past was popular mainly in the Anglo- Saxons countries, today there are 82% of French corporates who call upon outsourcing in France.
Beyond outsourcing, as time consuming tasks are low value added, BPO (Business Process Outsourcing) seeks to become a winning strategy for the development of businesses.

Interview with Olivier Babet, in charge of the communication of Techmode Outsourcing, an expert company in the outsourcing and BPO sector, founded in 2007 in Mauritius.

Techmode Outsourcing,a multi-channel platform providing 24 hour and 7 days a week services to businesses.

Your business needs to…

Fill the planning of its commercial agents?

Provide more time to your accounting team for management and analysis?

Provide flexibility to face an activity related to a peak season?

Help to support you administrative and IT services?

So what if outsourcing was the solution?

In 2013, the outsourcing market valued around 5 billion euros in France. With a global market estimated around 110 billion euros, France was hence valued at 5% less than the global market (source: Xerfi-Precepta, research 2013). Nevertheless, also in Anglo – Saxons countries, France became the second best market in Europe and then catches back its lateness.

Olivier Babet highlights,

Outsourcing has witnessed a huge growth with French businesses. According to outsourcing index of cabinet ISG, the French market has even registered an increase of 33% in the first semester of 2016, against 20% in global rank.

From outsourcing to Business Process Outsourcing

From the simple task in business expertise outsourcing plays along with Business Process Outsourcing a more and more strategic role in businesses.

For Olivier Babet, outsourcing is mainly at the heart of businesses’ digital transformation :

Even if more and more businesses wish to engage their digital transformation, many don’t know or have internal resources to put in place necessary procedures. Thus, outsourcing and BPO helps them to better understand their digital transformation by applying durable digital strategies, adapted to their structures and their specific needs.

For all business functions- marketing and sales, finance and administration, accounting and management, IT and communication – Techmode Outsourcing develops personalize technology solutions which are compatible with every business needs.

If cost reduction remains the first argument of outsourcing, mentioned by 73% of French businesses, (source : Whitelane Research, research published in March 2016),the BPO according to Techmode Outsourcing provides several other advantages, allowing businesses to :

Increase flexibility
Improve the performances, followed by the level of service.
Transfer of human ressource management
Expand without engaging sustainable financial resourcing
Diversify operational risks (time zone, service continuity, etc.)

In brief, it is the certainty on all points of benefiting an expert in service of a safe and successful outsourcing.

Expert in a safe and effective outsourcing service

Present from the beginning of the sector “outsourcing” in Mauritius in 2007, and in the Indian Ocean, The company Techmode Outsourcing offers since nearly 10 years outsourcing and BPO services to European clients.

Techmode Outsourcing, a group of businesses and technical experts expands due to its teams of research & development, technical and telecommunication, analysts and developers and methods that provide personalized technological solutions.

Olivier Babet confirms,

We have developed Techmode Outsourcing, a human based company with a heavily involved management and 24/24 and 7/7 operations for companies who are willing to secure their customer service during all time slots.The establishment of our multi-channel platform in Mauritius also guarantees our clients structures according to their requirements, political stability and highly qualified workforce. Our strength is to offer multi-channel personalized customer service while keeping in mind the identity of our clients