Outsourcing in Mauritius: a role model across the world

Outsourcing has become the buzzword in many industries. When it comes to outsourcing, one important question that comes in mind is from where to outsource? Well, Mauritius can be one potential destination.

Mauritius is successfully pursuing a policy to make telecommunications an important pillar of its economy and has become a regional telecom hub with Singapore as a role model. Outsourcing in Mauritius will keep you away from major economic problems. Despite the global slowdown in recent years, the Mauritian economy has consistently achieved annual growth rates of more than 3%, with estimates showing a rise to 3.5% in 2014 and 4.1% in 2015. The country enjoys the best business environment in Africa, according to the World Bank, which ranks it first in Africa for ease of doing business. Mauritius, while a small island nation, continues to be one of the most economically successful and stable countries in Africa. The Index, a biennial release by the Milken Institute, shows that the island economy is one of the most open to foreign investment.

Outsourcing in Mauritius equals to benefiting a large pool of qualified labor. The island has a smart brand of fine professionals, most of who qualified from internationally recognized institutions and/or world class professional bodies: chartered accountants, financial analysts, corporate lawyers, tax specialists, business consultants, IT engineers, architects. Recently, the Government of Mauritius enacted legislation encouraging foreign professionals to set up in the country.

Outsourcing in Mauritius guarantees low costs without tampering with quality. There are global companies that already established in Mauritius from UK, USA, Europe and India. Mauritius is experiencing fast and continuous economic growth. The country also enjoys a favorable time zone of +4 GMT and is connected to the rest of the world by sea and air; there are daily flights to UK and many European countries as well as African countries. Moreover, Mauritius will become a gateway to Asia through Singapore for the islands of the Indian Ocean and countries of eastern and southern Africa as a result of the agreement signed on 14 October 2015 between Mauritius and Singapore Changi Airport.

The outsourcing market size in Mauritius is comparable to many of its larger peer group countries. The industry is successfully delivering a wide array of IT and BPO services to offshore clients. The majority of the service delivery (85%) is BPO focused, with a good mix of voice and non-voice BPO services.

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