BPO
There are many companies who make statement like “Customer Service is our top priority”. Have you ever thought what your customers think when they read or hear it? Their immediate reaction is often “Prove it”. Read more “Bad Customer Service: It’s going to Cost You”
BPO
Getting a customer to your website is challenging enough, getting them all the way through to check -out is more challenging. For online businesses or retailers, the lazy days of summer often pose an unfortunate reality one that traditionally includes less attention from consumers and slower sales. People are away on vacation and that means they are spending more time soaking up the sun versus browsing your inventory. Read more “How to deliver richer customer experience?”
BPO
According to the Northridge Group’s state of Customer Service Experience 2016 report, consumers are complaining about fragmented customer experience. Consumers are complaining about lack of help from service providers because of fragmented customer experience.
Out of the 1000 U.S. consumers surveyed, 44% of customers claimed that most company’s customer service is unreachable. 55% said they had to use two or more channels of communication to get in touch with a company to resolve an issue. On the other hand, 77% said that they used social media to contact channels the same amount or more times than previous years.
Pam Plyler, executive practice lead for customer experience at The Northridge Group, said: “When it comes to interacting with customer service departments, today’s time-starved consumers want easy. The unfortunate reality is that as consumers attempt to make contact with brands, it is anything but easy. Their experiences are often highly fragmented, inconsistent, labour intensive and lacking personalization. Putting an effective omni-channel strategy in place with an emphasis on the digital experience allows companies to respond seamlessly to customers—building service, sales, reputation and brand loyalty while also reducing costs. Consumers were also found to be increasingly impatient if more channels of contact were available. The report showed 19 per cent of baby boomers will attempt to contact a company through a second channel within an hour if they have not received and adequate response to an interaction. A greater proportion of millennials, 40 per cent, said they would try another channel if their interaction was not reciprocated within an hour.”
Dissatisfied customers are, unfortunately, an inevitable fact of business life. Providing effective customer service is very crucial for the success of any company. It is important to build strong client relationships, and growing your business. You need customers to operate your business, and if you have highly satisfied customers they will often refer more business to you. In fact, customer service analysis during the last decade says that you need to actually delight customers, not just satisfy them.
Techmode Outsourcing can help you enhance your customers’ experience. If you feel you aren’t providing your clients a good customer experience, contact us right now. We can provide you the best customer service.
BPO
While international aid for economic development often fails, business has the potential to bring millions of people out of poverty. For no enterprise is this truer than the anonymous $300 billion industry known as Business Process Outsourcing.
Business Process Outsourcing often referred to by the acronym BPO, means contracting business functions to third-party service providers. While call centers are the most visible part of this industry, BPO also includes many types of back office processing. This industry largely operates invisibly for consumers in North America and Europe. However, the sector employs several million people worldwide – primarily in India, the Philippines and China.
Today, more than two dozen BPO firms in countries as diverse as Bangladesh, Mauritius, Ghana, Haiti, Kenya and Pakistan deliver services to clients performed by individuals from very disadvantaged backgrounds. In countries where the BPO industry is thriving, including India, the Philippines , Mauritius and the U.S.A., social entrepreneurs are bringing this model to small towns and villages in rural and remote areas to create employment and opportunity.
Inevitably, the BPO industry will chase lower wages. However, the nature of BPO work means that these companies will only thrive if they are recruiting and developing talent. This is the potential – and the genius – of Impact Sourcing. It is an industry that requires knowledge workers and it will only be profitable if workers are sufficiently productive. This means establishing policies and programs to develop talent in some of the poorest countries of the world.
If the BPO industry is to become a force to take on global poverty, we all need to make this a reality. You can help by:
Contact Techmode Outsourcing if you want more information on BPO services
BPO
Today, Mauritius forms part among one of the outsourcing hubs of the world. As more organizations understand the importance of focusing on their core competencies, they are turning to Mauritian Call Centers providers to manage their critical but non-core processes. This strategy helps them strengthen their brands and better manage their reactions to changing market dynamics. Read more “Mauritian Call Centers- an ideal Outsourcing destination”
BPO
According to the FIS PACE INDEX, British consumers have identified that UK banks need to improve in the areas of fairness, reliability and recognition. In order to win back consumers’ favor, the report concluded that banks needed to better intersect with their customers’ financial lives. This means, among other things, introducing tools which helped people look after their money better, issuing alerts when funds are running low and tracking of spending patterns. Read more “It’s high time for banks to engage more with customers.”
BPO
Vodafone’s first-quarter sales have declined amid customer service and technological problems. The company has recently updated its billing system, which has left many customers with incorrect invoices and poor customer service ratings. Read more “This happens when you provide bad customer service”
Non classé
The Uefa has outsourced 98% of its IT services such as digital media and back office systems.
UEFA uses such applications and systems to manage tournaments of the Uefa Champions League and Euro 2016.
For example, during the 2012 tournament in Poland and Ukraine, the Uefa’s football administration management environment named FAME, manages more that 40,000 tournament participants comprising of spectators, taxi drivers and players.
Critical systems supporting FAME include Microsoft Active Directory, Microsoft Exchange and SAP. More than 12,000 users from 173 countries access FAME yearly.Digital technology has revolutionized sporting events.
Organizations such as the Uefa must harness the latest technologies to respond to the evolution of sports events. The private cloud system is managed in two data centers found in Amsterdam and Geneva. It gives the Uefa the ability to easily manage the amount of computing resources it uses.
Outsource your IT services with Techmode Outsourcing
We have tools that fit our clients’ business needs; we have a platform of experts who can intervene in project management and application development which can ensure a 24/7 service. Business intelligence, business expert, support managers, Developers and Project Managers are available at your service. We offer the following services:
For more info, please visit our website or contact us
BPO
One of the biggest troubles facing the millions of tourists visiting Paris every year is travelling around the city. Taxis are a very good way but sometimes are hard to find and the comfort and well-being of passengers is not always the priority of taxi drivers. Read more “Good morning, LeCab”
BPO
The process of outsourcing in the console and online gaming industry is mainly about delegating many tasks to independent studios, artists, and programmers. These tasks consist of mainly 2D or 3D animation or character design. Back in the day, gaming creative studios used to have their own in-house artists and programmers.
Things have changed with the sharing economy. Outsourcing is no longer a risky practice in the console or online gaming industry. Read more “Why the gaming industry greatly depends on outsourcing?”