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Brands BPO

Brands intelligence: Increase your sales and attract loyal fans.

  • February 3, 2016
  • by admin

Brands intelligence: Increase your sales and attract loyal fans.

Creating engaging and relevant content for brand awareness has become a real headache for many businesses.

In this era, brands want to be heard and want to stand out of the crowd. Brands want people to view their content and become loyal fans. During the Digital Content Summit 2016 occurred last week, a debate amongst some delegates emerged about whether viral ads can increase sales and are good for business. Read more “Brands intelligence: Increase your sales and attract loyal fans.” →

BPO

How outsourcing saved ITV from £2.7 bn loss?

  • January 29, 2016
  • by admin

How outsourcing saved ITV from £2.7 bn loss?

Business process outsourcing has become a popular trend among companies that are looking to focus on core areas and to take the business to the next level. The commercial broadcaster ITV adopted Business process outsourcing as the company was heavily in need to cut cost as, the broadcaster announced losses of £2.7bn after taking a large-scale write-down.

outsourcing
http://news.bbc.co.uk/

Sources close to ITV said potential outsourcing deals outside of back-office functions were also being identified. International distribution is thought to be one area under review, although industry sources said this was not top of the agenda and ITV would only take this route if the cost savings were significant. ITV executives have come under increased pressure to deliver further cost savings across the group.

Through Business process outsourcing the broadcaster was able to focus better on the ‘digital home’ ITV to focus its resources on content production, while benefiting from reduced costs, greater efficiencies and more flexibility to deal with future technical and commercial challenges.” The company outsourced its desktop services; help desk and data center management which saved at least 10%.

As part of the outsourcing agreement, ITV staff was transferred to the BPO, and the joint team worked closely together to develop new operational workflows for multiplatform delivery. This included a completely fresh approach to playout, with all of the linear channels and some online and on-demand outputs executed from a single management suite. This gives ITV a very tight integration between its multiple channels and additional online services such as catch-up television. The migration was a complex logistical exercise involving people, processes and technology, while maintaining uninterrupted outputs.

Contact Techmode Outsourcing if:

  1. You want to understand the benefits BPO services can bring but don’t know where to start.
  2. You want to build a strategy that enables your organization to take full advantage of BPO services.
  3. You want an independent view on whether you are maximizing the value you are getting from your BPO or shared service.

Find out more at techmode-outsourcing.com

Outsourcing IT BPO

Why you should be outsourcing your IT?

  • January 28, 2016
  • by admin

Why you should be outsourcing your IT?

For many organizations, the goal of outsourcing IT is to provide the best possible technology to the organization at the lowest possible cost. What constitutes the best possible technology and lowest cost, however, tends to be fluid due to rapidly evolving technologies and market volatility. Here are the views of Peter Hands (PH), a psychologist and careers counsellor confirming you why outsourcing IT make more sense than ever … Read more “Why you should be outsourcing your IT?” →

app BPO

Become a certified IOS app developer in your country…

  • January 25, 2016
  • by admin

Become a certified IOS app developer in your country…

Apple is building a new App development Centre in Italy where students will be trained how to develop Apps for IPhone and IPad. According to an Apple release, the App center will be built in a partner institution in Naples and will teach a “specialized curriculum preparing thousands future App developers to be part of Apple’s thriving developer community”. Read more “Become a certified IOS app developer in your country…” →

BPO sector Non classé

Vision for the BPO sector in Mauritius

  • January 11, 2016
  • by admin

Vision for the BPO sector in Mauritius

The BPO sector and call centers sector have known an unprecedented massive expansion in Mauritius. 15 years ago there services were unknown to a great majority but today the players of this field employ thousands of people. The objective fixed by the government and the BPO sector is to create 15 000 additional employment in the outsourcing and information technology sector within five years. The very first measure that will be taken as from this month is the application of One to One recruitment. This implies that on every foreign employee a Mauritian will be recruited. For this, there will be a need to import in the long run foreign workforce to transfer know -how to Mauritians. Read more “Vision for the BPO sector in Mauritius” →

Logiciel de centre d'appels Non classé

Call Center Software – Is there a need?

  • January 5, 2016
  • by admin

Call Center Software – Is there a need?

A decade ago, most businesses would not have considered owning Call Center Software for their business telephone system unless they had a true call center environment. The cost was absolutely exorbitant for any other application, but with recent technology advancements it’s now time to ask, “Should I be using Call Center Software for my company?” The financial case for doing so is overwhelming in several new market niches.

Call Center Software is a suite of tools that enable contact center managers and agents to effectively serve their customers. Most modern software platforms include automatic call distribution, interactive voice response, workforce management and optimization, a dialer for outbound communications, integration with CRM systems, multichannel queues to handle different kinds of customer communications and reporting. The different types of Call Center Software are:

  • Automatic Call Distributor (ACD)
  • Computer Telephony Integration (CTI)
  • Interactive Voice Response (IVR)
  • Predictive Dialer
  • Call Center Monitoring
  • Call Accounting Software
  • Call Analytics

Call Center Software can transform your office into an efficient and seamless customer service call center and your clients will never know  if there are three or 300 customer service agents on the line. Effective call center solutions can direct incoming and outgoing calls based on your customer database. Call Center Software will help you:

  1. Enhance customer service, as call center software gets your customers the answer they need more quickly.
  2. Build customer satisfaction by cutting wait times with software call center solutions.
  3. Reduce employment costs, using call center software to better allocate your agents’ time.
  4. Improve efficiency and productivity, for instance, making use of call center software predictive dialing features for sales prospecting.
  5. Provide detailed reports on operational metrics

There are a number of other useful features which help to make this product a necessity for so many businesses. With the development in technology and the advancement of many contact centers, you need to ensure that you stand out of the crowd.

About Techmode Outsourcing Ltd:

TECHMODE is present in Mauritius and in the region since 2007.Our services are classified upon corporate functions. We have different solutions for different business functions.

For more info please visit our website

Source: http://www.promero.com/, http://www.incontact.com/, http://www.business.com/

Centre d’appels à l'Ile Maurice Non classé

Call centers in Mauritius- The big evolution

  • December 29, 2015
  • by admin

Call centers in Mauritius- The big evolution.

The evolution of Call centers in Mauritius has been a phenomenal advancement for the country. Mauritius emerged in the call center and BPO sector as a feasible destination for offshore activities in the early 90s. Read more “Call centers in Mauritius- The big evolution” →

BPO

Common BPO mistakes

  • November 20, 2015
  • by admin

Common BPO mistakes

The term BPO is often confused with the term Call Center. BPO is the process of hiring another company to handle business activities ranging from data processing, back office support, recruitment, payroll, sales, customer service or technical support and telemarketing. A Call Center, on the other hand, is a form of BPO that deals with inbound and outbound calls providing sales, customer service or technical support, telemarketing, and phone surveys for their clients. In short, all call centers are BPO’s but not all BPO‘s are call centers. Read more “Common BPO mistakes” →

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