BPO
The rise of robots could lead to unemployment rates greater than 50 per cent, according to Professor Moshe Verdi. Read more ““We are approaching a time when robots will be able to outperform humans at almost any task” says Professor Moshe Verdi”
BPO
BPO
Creating engaging and relevant content for brand awareness has become a real headache for many businesses.
In this era, brands want to be heard and want to stand out of the crowd. Brands want people to view their content and become loyal fans. During the Digital Content Summit 2016 occurred last week, a debate amongst some delegates emerged about whether viral ads can increase sales and are good for business. Read more “Brands intelligence: Increase your sales and attract loyal fans.”
BPO
Business process outsourcing has become a popular trend among companies that are looking to focus on core areas and to take the business to the next level. The commercial broadcaster ITV adopted Business process outsourcing as the company was heavily in need to cut cost as, the broadcaster announced losses of £2.7bn after taking a large-scale write-down.
Sources close to ITV said potential outsourcing deals outside of back-office functions were also being identified. International distribution is thought to be one area under review, although industry sources said this was not top of the agenda and ITV would only take this route if the cost savings were significant. ITV executives have come under increased pressure to deliver further cost savings across the group.
Through Business process outsourcing the broadcaster was able to focus better on the ‘digital home’ ITV to focus its resources on content production, while benefiting from reduced costs, greater efficiencies and more flexibility to deal with future technical and commercial challenges.” The company outsourced its desktop services; help desk and data center management which saved at least 10%.
As part of the outsourcing agreement, ITV staff was transferred to the BPO, and the joint team worked closely together to develop new operational workflows for multiplatform delivery. This included a completely fresh approach to playout, with all of the linear channels and some online and on-demand outputs executed from a single management suite. This gives ITV a very tight integration between its multiple channels and additional online services such as catch-up television. The migration was a complex logistical exercise involving people, processes and technology, while maintaining uninterrupted outputs.
Contact Techmode Outsourcing if:
Find out more at techmode-outsourcing.com
BPO
For many organizations, the goal of outsourcing IT is to provide the best possible technology to the organization at the lowest possible cost. What constitutes the best possible technology and lowest cost, however, tends to be fluid due to rapidly evolving technologies and market volatility. Here are the views of Peter Hands (PH), a psychologist and careers counsellor confirming you why outsourcing IT make more sense than ever … Read more “Why you should be outsourcing your IT?”
BPO
Are you concerned about keeping your social networking activity private on your phone? Don’t worry your wait is over. Facebook is offering Tor support on Android providing an easy way to encrypt your Facebook viewing. All you need is to download the Orbot proxy app to match this stick, after installing Orbot, visit your Facebook “App Settings” menu to enable the feature using a new preference switch. Orbot is a free proxy app that empowers other apps to use the internet more securely. Orbot uses Tor to encrypt your Internet traffic and then hides it by bouncing through a series of computers around the world. Read more “Facebook adds Tor Support on Android”
BPO
The World Economic Forum is the International Organization for Public-Private Cooperation. The Forum engages the foremost political, business and other leaders of society to shape global, regional and industry agendas. Deeply anchored in the public and private sectors, the World Economic Forum is the only global organization serving this role, bringing together the world’s foremost CEOs, heads of state, ministers and policy-makers, experts and academics, international organizations, youth, technology innovators and representatives of civil society in an impartial space with the aim of driving positive change. Read more “World Economic Forum Annual Meeting: 20-23 January 2016”
BPO
The major problem in outsourcing relationships today is communication. A study concluded that 25% of the reasons for outsourced project failures are due to poor communication (16%) and cross – cultural problems (9%). This is one of the biggest outsourcing concerns that clients have when companies start to look for partners. Communication failures often occur even if both the buyer and provider speak the same language, for the simple reason that they fail to understand each other or innocently offend each other because they didn’t understand each other’s cultural mores. Gerard (Geert) Hendrik Hofstede introduced the concept of the Power Distance Index (PDI) which is a perceived “distance” between a boss and an employee that varies dramatically based on culture, biases, heritage and hierarchy. Read more “PDI: Overcoming communication failures in outsourcing”
BPO
Here are some BPO interview tips which can help you while preparing for it:
Before going for the interview make sure that you’ve done proper research about the company’s activities and operations. Get information about the vacant post’s requirements and skills needed. Make sure that you have the wow factor to impress the interviewer. The more research you’ll conduct, the more you’ll understand the employer, and the better you’ll be able to answer interview questions.
Prepare the answers of the expected BPO interview questions. Your aim is to build concise answers, focusing on specific examples and accomplishments.
You cannot climb the ladder of success when dressed in the costume of failure. You should be dressed according to the company’s culture. Try to plan the most professional wardrobe. Remember it’s always good to be overdressed than underdressed.
Punctuality is the soul of business. Try to arrive 15 mins prior the interview time to complete additional paper work and to get enough time to relax and settle yourself. Arriving a bit early is also a chance to observe the dynamics of the workplace.
While the content of your interview responses is paramount, poor body language can be a distraction at best. Keep smiling, eye contact, solid posture and active listening. Demonstrate your enthusiasm and willingness to be part of the company’s workforce
Succeeding in job interviews takes research, practice, and persistence. The more effort you put into your interview preparation, the more success you’ll see in obtaining job offers
Techmode Outsourcing, a highly emerging company implanted in 10 European countries reinvents every day in order to be in line with the market transition and to face economic globalization it often proposes jobs to increase its excellence in the field of outsourcing. You wish to participate in this revolution? Come to join us and seize the opportunity of an enriching and developing career within our teams.
Contact us on http://techmode-outsourcing.com/blog/fr/cv/
BPO
Call centers’ KPIs i.e. Call Center Key Performance Indicators are quantitative metrics that are used to evaluate constructs that are crucial to the success of the call center. They typically assess the performance of the agent, team, department and/or the call center as a whole. Call center KPI can be used to determine trends and make data-driven decisions that will increase efficiency, optimize customer satisfaction, increase revenue and reduce costs. Call center KPI can be used to assess customer satisfaction to ensure the proper functioning of all center’s performance: Read more “An Overview of Call Centers’ KPIs”