BPO
The EMEA’s (Europe, the Middle East and Africa) outsourcing industry has had a stellar performance in the first quarter of 2016, according to the newly released Q1 EMEA ISG Outsourcing Industry Index. The value of the industry rose by 19 percent in the EMEA regions to reach €2.25bn. Read more “EMEA Outsourcing begins year with strong first quarter”
BPO
Today, Mauritius forms part among one of the outsourcing hubs of the world. As more organizations understand the importance of focusing on their core competencies, they are turning to Mauritian Call Centers providers to manage their critical but non-core processes. This strategy helps them strengthen their brands and better manage their reactions to changing market dynamics. Read more “Mauritian Call Centers- an ideal Outsourcing destination”
BPO
According to the FIS PACE INDEX, British consumers have identified that UK banks need to improve in the areas of fairness, reliability and recognition. In order to win back consumers’ favor, the report concluded that banks needed to better intersect with their customers’ financial lives. This means, among other things, introducing tools which helped people look after their money better, issuing alerts when funds are running low and tracking of spending patterns. Read more “It’s high time for banks to engage more with customers.”
BPO
Vodafone’s first-quarter sales have declined amid customer service and technological problems. The company has recently updated its billing system, which has left many customers with incorrect invoices and poor customer service ratings. Read more “This happens when you provide bad customer service”
ENGLISH
Pokemon GO, a mobile game that has rocketed to the top of Apple Inc and Android app stores in record time, looks set to challenge young internet companies which specialize in increasing foot traffic for small businesses and may end up playing a role in major brands’ marketing, according to industry experts. Read more “Pokemon GO could be next big marketing tool for retailers”
Non classé
Did you know that there were more than 100 billion customers’ enquiries per month on the internet?
Internet Marketing is one of the hottest forms of Marketing available today. With the massive rise of the traffic of the web since the last 20 years, many of your potential customers are reachable online. Read more “Should you outsource your Internet Marketing?”
BPO
One of the biggest troubles facing the millions of tourists visiting Paris every year is travelling around the city. Taxis are a very good way but sometimes are hard to find and the comfort and well-being of passengers is not always the priority of taxi drivers. Read more “Good morning, LeCab”
ENGLISH
Call centers face a common problem that few have been able to overcome: High employee turnover. While there is no real way to reduce employee turnover in any business, HR experts suggests the following: Read more “Making call center agents happy and effective”
BPO
The process of outsourcing in the console and online gaming industry is mainly about delegating many tasks to independent studios, artists, and programmers. These tasks consist of mainly 2D or 3D animation or character design. Back in the day, gaming creative studios used to have their own in-house artists and programmers.
Things have changed with the sharing economy. Outsourcing is no longer a risky practice in the console or online gaming industry. Read more “Why the gaming industry greatly depends on outsourcing?”
BPO
You want your company to make profits? As we all know, sales is equal to profit. Sales are generated from maintaining present clients and by acquiring new clients. Acquisition of new leads itself takes time, and creates lack of attention on other areas of your business causing growth to slow down. Read more “How Can Telemarketing Help My Business?”