This happens when you provide bad customer service

Vodafone’s first-quarter sales have declined amid customer service and technological problems. The company has recently updated its billing system, which has left many customers with incorrect invoices and poor customer service ratings. The issues have caused a 3.2 per cent fall in sales to €1.84 billion (£1.54 billion) over a three-month period due to loss of customers. In comparison, Vodafone experienced flat growth in the previous quarter. The mobile network claimed its customer base of 18 million was stabilizing, however, and said it had added 26,000 new UK customers in the last quarter. Also the rate of customer unsubscription has fallen from 18.9 per cent to 15.5 per cent over a three-month period. Overall service revenues also increased by 2.2 per cent to €12.3 billion (£10.35 billion) in this time period, excluding financial impacts of new acquisitions and shop openings and closures.

Vodafone was named the most complained-about mobile operator in the UK earlier this month by regulator Ofcom. The firm experienced 29 complaints per 100,000 customers, significantly higher than the industry average of nine per 100,000 customers. The company also reported a significant decrease in customer complaints between April and June, which it has attributed in part to the £15 million customer service investment it made last month.

Dissatisfied customers are, unfortunately, an inevitable fact of business life. How you respond will determine whether the customer shares on social media how terrible your customer service is or will remain loyal to your company. Lots of brands have gone out of business because of poor customer service. More than ever, customers want to be treated with respect.

Techmode Outsourcing ltd can help you treat your customers with respect, provide them effective customer service and retain them for long.

Contact us now if you do not want to incur heavy losses as Vodafone.