Surprise your customers with exceptional customer service.
Everyone loves surprises and even more when doing their shopping. A surprised customer is a happy customer and this usually has a positive impact on transactions. According to the report by Forrester, 76% of consumers see customer service as an added value to a brand. In their opinion, it is unacceptable that businesses in 2016 do not have a proper customer service.
Here are some innovative ways that big brands use to “surprise and delight” their customers.
One of Australia’s most downloaded apps just got even better with the release of new features. It makes shopping even more convenient by allowing customers to select their local store, to add items to their shopping list and buy the products through the app. On top, the best thing about the app is that customers can also sync their shopping lists to the app and even share them with their family and friends. The app also features a “Find Me” button that guides customers to aisles and products as well as information on new products, fresh deals and even nutritional information and product ingredients.
Any fashionista would understand the horror of going to a party and find another person wearing the same outfit. Fashion21 Costa Rica, to address every girls’ fashion problems, launched Closet SOS in May 2014. The customer just needs to call a number to request for a Closest SOS and a mobile wardrobe service comes to their rescue.
Amazon added a “Mayday” button in its new tablets, allowing users connect with a customer service representative via a video feed. The Amazon representative can then help you through your problem, he will connect to your screen remotely to provide directions, or even take control of your device to fix the issue in shared screen. The 24/7 service comes free with the device, and Amazon said representatives should respond within 15 seconds of requests for support.
Just remember, there are no limits when it comes to creative ways to create an extraordinary experience for your customers. Techmode Outsourcing, has the expertise necessary in delivering an awesome service