Looking for a job in a call centre?
Have you ever considered working in a call centre?
Well, call centres are no more as they were before. All the stress, the continuous telephone calls without any results, things have certainly changed since then.
Below are three compelling reasons why a job in a call centre is nowadays considered a good job.
Reason 1: Promotions Come Quickly
In call centres, if you are committed and perform well, then a promotion will not be far away. Many senior roles are filled from within and if you are looking to grow – this is the easiest & fastest way to do so. This is an opportunity that is not given in other sectors as easily and with promotions, comes more responsibility and a higher income
Reason 2: Skills and Experience
The Call centre agents have over a hundred conversations per day with thousands of strangers. For each conversation, they have a checklist of specific tasks to be performed, such as using the correct greeting, asking the required questions and entering relevant data from the call.
Each call is an opportunity for agents to improve their efficiency and learn from their mistakes.
A job in a call centre is using a set of skills which many people possess naturally: for example, being a friendly, solving problems and effective communication.
Reason 3:A decent income level
The Basic level Call centre agent is very well paid. Not to mention the bonuses they reap.
Reason 4: The Flexibility of hours
Working with different time zones in the world means working on different shift times. This has many advantages like having free time in the morning to do groceries etc.
The BPO industry has seen many changes in the past 20 years. An early offshoring trend has largely been reversed, with canters returning to the US at a significant rate. As customers now have more self-service options, call centres are handling more advanced services. Given all these changes and the career opportunities that come with them, there are many good reasons to consider working in a call centre.