The importance of 24/7
Attention to all businesses: customer service is no longer a 9-to-5 job. Today, the business world runs on a 24hr – 365-day clock. There is no excuse for not giving customer service at any time. Customers, who have had bad experience with businesses do not necessarily have to come in, physically write a complaint or call in. They can go to Facebook and comment on the company’s page or tweet up their dislikes.
Customer service has evolved. Now, social media is a go-to source, which means, teams need to be available to answer in a timely manner. Being available round the clock is the greatest asset in today’s world of customer service.
A modern call center is now giving support on a 24 hours basis. Friendly, efficient and live voice support any time of the day or at night is what customers look forward to. It is a known fact that people like a live voice and not an automated voice or any other voicemail system.
The automated systems happen to be uncaring, frustrating and even impersonal. Offering clients the opportunity to converse with a real person gradually helps improve the level of satisfaction and likelihood. Most importantly, a good customer service will help businesses gain profits. Willingness to recommend the product or service will also be an advantage in the process.
Call centers like Techmode offer 24/7 live support to all its clients. The live operators answer the calls on a 24/7 shift. With the help of the proven processes, businesses will be able to sell more services and products. Live operators will work towards diffusing the right brand image of the business and follow standardized rules set up by the business.
At Techmode outsourcing, we make sure that we’re up and running, 24/7, no matter what. We can offer you cost effective business solutions help your business increase sales and help you make more money.