The six most frequent reasons why customers do not come back
At heart, customer experience improvement is all about finding those moments in the experience where pain exists, and where customers feel that their expectations aren’t satisfied. The art of finding these moments and fixing them is at the heart of customer experience improvement. After all, the outsourcing business has been created to help clients handle this essential part of their businesses.
1) Waste of time
If the consumers felt a waste of time when they contracted your services, you have a serious operation problem
2) Goal setting
When consumers contract your services or want to buy your products, they have a goal in mind, that is as to satisfy a need or a want. If there is some sort of unnecessary distraction between them and their goal, you can be sure that the next time they will have to come back, there will be hesitation.
3) Client fidelity
Customers want you remember their names. Make sure that you always have a thorough client record with names, figures and past purchases handy
4) The needless steps:
The Needless steps always occur, often a customer has to do two things when the transaction could be done in one, you’re making their life harder.
5) The Complex promotional formulas
The Credit card percentage discount offer depending on the amount of purchase based on the last 5 transactions. Do you really think the client has time to evaluate your promotional based on complex mathematical calculations?
6) You are unreachable
Customer service is mostly about interaction. When a customer is trying to reach you, may it be by email or on the phone, you MUST reply. A lack of communication shows a disastrous image of a company
Consider these six rules to be followed by any means for the perenity of your business.
Thoroughly assess your business and if for any reason, the points mentioned in the above article seem to apply to your customer service, you must find a solution to improve your customer service as soon as possible.
Techmode can help you with that, contact us.
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