BPO
For most of us who don’t seem to follow business success stories, here’s the first short story we probably haven’t heard of. Mark McRae is one of the Sunshine Coast entrepreneurs in Australia. Read more “Outsourcing: a success story you maybe haven’t heard of”
BPO
Creating engaging and relevant content for brand awareness has become a real headache for many businesses.
In this era, brands want to be heard and want to stand out of the crowd. Brands want people to view their content and become loyal fans. During the Digital Content Summit 2016 occurred last week, a debate amongst some delegates emerged about whether viral ads can increase sales and are good for business. Read more “Brands intelligence: Increase your sales and attract loyal fans.”
BPO
Business process outsourcing has become a popular trend among companies that are looking to focus on core areas and to take the business to the next level. The commercial broadcaster ITV adopted Business process outsourcing as the company was heavily in need to cut cost as, the broadcaster announced losses of £2.7bn after taking a large-scale write-down.
Sources close to ITV said potential outsourcing deals outside of back-office functions were also being identified. International distribution is thought to be one area under review, although industry sources said this was not top of the agenda and ITV would only take this route if the cost savings were significant. ITV executives have come under increased pressure to deliver further cost savings across the group.
Through Business process outsourcing the broadcaster was able to focus better on the ‘digital home’ ITV to focus its resources on content production, while benefiting from reduced costs, greater efficiencies and more flexibility to deal with future technical and commercial challenges.” The company outsourced its desktop services; help desk and data center management which saved at least 10%.
As part of the outsourcing agreement, ITV staff was transferred to the BPO, and the joint team worked closely together to develop new operational workflows for multiplatform delivery. This included a completely fresh approach to playout, with all of the linear channels and some online and on-demand outputs executed from a single management suite. This gives ITV a very tight integration between its multiple channels and additional online services such as catch-up television. The migration was a complex logistical exercise involving people, processes and technology, while maintaining uninterrupted outputs.
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BPO
When customers receive a poor customer service, they don’t just get mad; most of the time they never come back. There’s a whole new school of loyalty that companies need to enroll in — and fast. It’s no longer good enough to sit around and wait for poor customer service to happen, and then react. Companies need to catch support disasters way before they happen. Read more “How poor customer service is ruining these six big companies”
BPO
For many organizations, the goal of outsourcing IT is to provide the best possible technology to the organization at the lowest possible cost. What constitutes the best possible technology and lowest cost, however, tends to be fluid due to rapidly evolving technologies and market volatility. Here are the views of Peter Hands (PH), a psychologist and careers counsellor confirming you why outsourcing IT make more sense than ever … Read more “Why you should be outsourcing your IT?”
BPO
Economists believe that 2016 will be another year of falls in store for the UK stock market. The reasons behind are dividends facing the axe and share prices that need to reach much lower levels to tempt investors back in. Read more “The biggest stock market crash ever is here”
BPO
Outsourcing has rescued many businesses from sinking. Several companies have been on the brink of disaster only to be brought back to life under outsourcing. Here is an example: Read more “How outsourcing helped companies turn their bad image right?”
BPO
Apple is building a new App development Centre in Italy where students will be trained how to develop Apps for IPhone and IPad. According to an Apple release, the App center will be built in a partner institution in Naples and will teach a “specialized curriculum preparing thousands future App developers to be part of Apple’s thriving developer community”. Read more “Become a certified IOS app developer in your country…”
BPO
Are you concerned about keeping your social networking activity private on your phone? Don’t worry your wait is over. Facebook is offering Tor support on Android providing an easy way to encrypt your Facebook viewing. All you need is to download the Orbot proxy app to match this stick, after installing Orbot, visit your Facebook “App Settings” menu to enable the feature using a new preference switch. Orbot is a free proxy app that empowers other apps to use the internet more securely. Orbot uses Tor to encrypt your Internet traffic and then hides it by bouncing through a series of computers around the world. Read more “Facebook adds Tor Support on Android”
BPO
The World Economic Forum is the International Organization for Public-Private Cooperation. The Forum engages the foremost political, business and other leaders of society to shape global, regional and industry agendas. Deeply anchored in the public and private sectors, the World Economic Forum is the only global organization serving this role, bringing together the world’s foremost CEOs, heads of state, ministers and policy-makers, experts and academics, international organizations, youth, technology innovators and representatives of civil society in an impartial space with the aim of driving positive change. Read more “World Economic Forum Annual Meeting: 20-23 January 2016”