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outsource BPO

3 key tasks every Entrepreneur should outsource

  • December 29, 2016
  • by admin

3 key tasks every Entrepreneur should outsource:

Outsourcing is not an unfamiliar word in the entrepreneurial sphere. More and more entrepreneurs are trying to infuse this tactic in their business to be more productive.

First, it is important for the entrepreneur to know and plan which areas of their businesses are better suited to be outsourced to an agency or group of freelancers.

 

There is no doubt that there are parts of your business that you would prefer outsource for multiple and obvious reasons. Why spend days or weeks working on tasks that are simply frustrating for you? Would it not be better to outsource those things to someone who has a track record of delivering superb results?

In times where competition is at an all-time high, it is pertinent to maximize productivity by leveraging other people’s time. Outsourcing is your most important form of leverage. If you want to grow your business fast or even put your business on auto-pilot, nothing will be more important than outsourcing. Here are some key tasks that you as an entrepreneur should outsource:

 

Bookkeeping

Research from the American Psychological Association shows that when multiple projects are managed at once, there is a 40% drop in productivity. Projects move forward slower, and stress levels are at their peaks.

“Juggling is an illusion,” writes Gary Keller, chairman of Keller Williams Realty. “In reality, the balls are being independently caught and thrown in rapid succession. It is actually task-switching.” On average, multitasking costs the global economy more than $400 billion annually.

 

Payroll

“Payroll” goes well beyond simply calculating the salary payouts for employees. One mistake with payroll can trigger tax audits and make your company lose thousands of dollars.

In 2014 alone, the IRS levied more than $2 billion in fines against small businesses as a result of mistakes, omissions and improper filings.

Rather than handling your own payroll, or maintaining the overhead of a full-time accountant, the outsourcing your payroll to a reliable service is a good idea. Companies like Wagepoint or Intuit can help you avoid costly mistakes, and free up your time so you can focus on running your business.

 

Scheduling and administrative tasks

It’s easy to get bogged down in dozens of small tasks that take up your time each day. As a small business owner, you need to focus on your core processes to grow your business. When you hire a virtual assistant, you’re paying only for the hours in which tasks are being handled, and you can eliminate a lot of wasted time spent on emails, appointment-setting and other repetitive tasks. When you automate employee scheduling tasks using software, you can focus more on the big picture.

There are a lot of areas to outsource. Have a look at your team work, your processes and the work you have to do on a regular basis. Consider outsourcing those areas where you and your team struggle to complete day to day tasks. Also, look at the difference in costs between a full-time hire and outsourcing. That difference alone could help you decide.
Techmode Outsourcing Ltd is there to help you outsource your payroll, accounting or management.

 

Resources: https://www.entrepreneur.com/article/277914

singing techniques BPO

Why tone of voice is a crucial factor in…

  • December 28, 2016
  • by admin

Why tone of voice is a crucial factor in customer service?

How to use the right tone with your online customers? How can tone make an impact on the way our words are interpreted? Well, the main reason is that our brain processes the words we hear differently from the tone in which we hear them.
In fact, Sophie Scott, a neurobiology researcher at University College London, published a study suggesting that words and tone are sent to two completely different parts of our brain:

sophie-scott

You can use the power of positive words in customer service to make your customers haven confidence in your product or service. It’s simple but powerful: just by removing a few negative words from our customer interactions, we can completely change the perceptions of our conversation.
As we saw with the dangers of being negative when saying “no,” even if it was not a negative statement, the right tone depends a lot on the situation. It also depends on the specific customer. But there’s good news: simply by practicing at being positive in conversations, you can develop the ability to change each customer’s tone and mood, and adjust your tone appropriately in the given situation.

Perfecting Your Tone for excellent customer service

One of the biggest challenges of finding the best tone is that there’s no “right” answer that works every time.
It depends on you, your brand, your voice and perhaps more importantly, your customers; who they are; and how they feel in a given situation. Learning to pick up on your customers’ subtle cues makes delivering service in the right tone of voice much easier.
But in every customer service experience, every single interaction is a chance to perfect your technique. So by starting with a few research-backed guidelines and practicing changes to your tone in every interaction, you will reach the expert level in very little time.

succès dans l'externalisation Non classé

The secrets bundle of success in outsourcing

  • December 9, 2016
  • by admin

The secrets bundle of success in outsourcing

Outsourcing is no small task; planning, communication and follow-up are essential in any outsourcing endeavor. Companies that have effectively implemented outsourcing in their organizations point out different reasons for their success: Read more “The secrets bundle of success in outsourcing” →

externalisation ENGLISH

Is the new US administration really against Outsourcing?

  • December 6, 2016
  • by admin

Is the new US administration really against Outsourcing?

Donald Trump made opposition to outsourcing the centerpiece of his successful presidential campaign. On the trail, he spoke against businesses and CEOs that outsourced their activities overseas and allegedly reduced the American labour force. As president, Trump promised that he would bring back the factories to the US. Read more “Is the new US administration really against Outsourcing?” →

live chat support ENGLISH

Live chat support- probably the best support system available…

  • November 9, 2016
  • by admin

Live chat support- probably the best support system available nowadays

Happy customers are the lifeblood of every business. 80% of customers now use live chat to contact support mainly for these two advantages: Speed and convenience.

But the questions are? Are brands maximizing on this channel? Read more “Live chat support- probably the best support system available nowadays” →

Ease of doing Business ENGLISH

Mauritius maintains its 1st place in Ease of doing…

  • November 8, 2016
  • by admin

Mauritius maintains its 1st place in Ease of doing business in Africa

The ease of doing business index is an index created by the World Bank Group. Higher rankings indicate better regulations for businesses and better protections of property rights. Empirical research funded by the World Bank to justify their work show that the economic growth impact of improving these regulations is optimal. Read more “Mauritius maintains its 1st place in Ease of doing business in Africa” →

Non classé

The Outsourcing of your reservation system: Never miss again…

  • November 8, 2016
  • by admin

The Outsourcing of your reservation system: Never miss again a phone call  from a potential guest

Reservation is one of the most important areas in the hospitality business or any service provider. This is also the mantra of success of a hotel. For example: Since the rate of occupancy is the main revenue driver for a hospitality business, hotels are looking more into better ways to enhance their reservation systems so that their potential customers can make their reservations smoothly. Read more “The Outsourcing of your reservation system: Never miss again a phone call from a potential guest” →

sous-traitance des opérations de comptabilité et de finance Non classé

The Outsourcing of accounting and finance operations can help…

  • October 24, 2016
  • by admin

The Outsourcing of accounting and finance operations can help you save millions

Accounting and finance operations play an essential role in the management of any business. The Expertise in accounting for your company’s income and expenses lets you have a clear vision on the future of your business. If you do not have control over your cash flow, you do not have control over your business. Read more “The Outsourcing of accounting and finance operations can help you save millions” →

Reacting to angry customers Non classé

How an angry customer can be a good opportunity…

  • October 21, 2016
  • by admin

How an angry customer can be a good opportunity for a business?

Loyal customers can be your brand’s best advocates. Customers who have a positive customer service experience are more likely to recommend the company to others–but the opposite is also true. Customers who have a negative customer service experience are likely to tell others about their bad experience and to become a detractor to the business. Read more “How an angry customer can be a good opportunity for a business?” →

Call centers in Mauritius Non classé

Call Centers in Mauritius – what they do not…

  • October 4, 2016
  • by admin

Call Centers in Mauritius – what they do not tell you

The call center industry in Mauritius is still growing, even if since last year, the economy is not at its highest.Mauritius identified ICT/BPO as a fifth pillar of its economy alongside the sugar industry, the textile industry, the tourism industry and the financial services industry.Call Centers in Mauritius

Read more “Call Centers in Mauritius – what they do not tell you” →

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