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Ease of doing Business ENGLISH

Mauritius maintains its 1st place in Ease of doing…

  • November 8, 2016
  • by admin

Mauritius maintains its 1st place in Ease of doing business in Africa

The ease of doing business index is an index created by the World Bank Group. Higher rankings indicate better regulations for businesses and better protections of property rights. Empirical research funded by the World Bank to justify their work show that the economic growth impact of improving these regulations is optimal. Read more “Mauritius maintains its 1st place in Ease of doing business in Africa” →

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The Outsourcing of your reservation system: Never miss again…

  • November 8, 2016
  • by admin

The Outsourcing of your reservation system: Never miss again a phone call  from a potential guest

Reservation is one of the most important areas in the hospitality business or any service provider. This is also the mantra of success of a hotel. For example: Since the rate of occupancy is the main revenue driver for a hospitality business, hotels are looking more into better ways to enhance their reservation systems so that their potential customers can make their reservations smoothly. Read more “The Outsourcing of your reservation system: Never miss again a phone call from a potential guest” →

Looking for a job in a call centre Non classé

Looking for a job in a call centre?

  • October 21, 2016
  • by admin

Looking for a job in a call centre?

Have you ever considered working in a call centre?

Well, call centres are no more as they were before. All the stress, the continuous telephone calls without any results, things have certainly changed since then.

Below are three compelling reasons why a job in a call centre is nowadays considered a good job.

Reason 1: Promotions Come Quickly

In call centres, if you are committed and perform well, then a promotion will not be far away. Many senior roles are filled from within and if you are looking to grow – this is the easiest & fastest way to do so. This is an opportunity that is not given in other sectors as easily and with promotions, comes more responsibility and a higher income

Reason 2: Skills and Experience

The Call centre agents have over a hundred conversations per day with thousands of strangers. For each conversation, they have a checklist of specific tasks to be performed, such as using the correct greeting, asking the required questions and entering relevant data from the call.

Each call is an opportunity for agents to improve their efficiency and learn from their mistakes.

A job in a call centre is using a set of skills which many people possess naturally: for example, being a friendly, solving problems and effective communication.

Reason 3:A decent income level

The Basic level Call centre agent is very well paid. Not to mention the bonuses they reap.

Reason 4: The Flexibility of hours

Working with different time zones in the world means working on different shift times. This has many advantages like having free time in the morning to do groceries etc.

The BPO industry has seen many changes in the past 20 years. An early offshoring trend has largely been reversed, with canters returning to the US at a significant rate. As customers now have more self-service options, call centres are handling more advanced services. Given all these changes and the career opportunities that come with them, there are many good reasons to consider working in a call centre.

Contact Techmode Outsourcing to build a successful career in the call centre sector

job in a call centre job in a call centre job in a call centre job in a call centre job in a call centre job in a call centre
Reacting to angry customers Non classé

How an angry customer can be a good opportunity…

  • October 21, 2016
  • by admin

How an angry customer can be a good opportunity for a business?

Loyal customers can be your brand’s best advocates. Customers who have a positive customer service experience are more likely to recommend the company to others–but the opposite is also true. Customers who have a negative customer service experience are likely to tell others about their bad experience and to become a detractor to the business. Read more “How an angry customer can be a good opportunity for a business?” →

Call centers in Mauritius Non classé

Call Centers in Mauritius – what they do not…

  • October 4, 2016
  • by admin

Call Centers in Mauritius – what they do not tell you

The call center industry in Mauritius is still growing, even if since last year, the economy is not at its highest.Mauritius identified ICT/BPO as a fifth pillar of its economy alongside the sugar industry, the textile industry, the tourism industry and the financial services industry.Call Centers in Mauritius

Read more “Call Centers in Mauritius – what they do not tell you” →

bad customer service BPO

Bad Customer Service: It’s going to Cost You

  • September 2, 2016
  • by admin

Bad Customer Service: It’s going to Cost You

There are many companies who make statement like “Customer Service is our top priority”. Have you ever thought what your customers think when they read or hear it? Their immediate reaction is often “Prove it”. Read more “Bad Customer Service: It’s going to Cost You” →

Customer BPO

How to deliver richer customer experience?

  • August 22, 2016
  • by admin

How to deliver richer customer experience?

Getting a customer to your website is challenging enough, getting them all the way through to check -out is more challenging.  For online businesses or retailers, the lazy days of summer often pose an unfortunate reality one that traditionally includes less attention from consumers and slower sales. People are away on vacation and that means they are spending more time soaking up the sun versus browsing your inventory. Read more “How to deliver richer customer experience?” →

customer experience BPO

Consumers struggling to reach companies due to fragmented customer…

  • August 19, 2016
  • by admin

Consumers struggling to reach companies due to fragmented customer experience

According to the Northridge Group’s state of Customer Service Experience 2016 report, consumers are complaining about fragmented customer experience. Consumers are complaining about lack of help from service providers because of fragmented customer experience.

Out of the 1000 U.S. consumers surveyed, 44% of customers claimed that most company’s customer service is unreachable. 55% said they had to use two or more channels of communication to get in touch with a company to resolve an issue. On the other hand, 77% said that they used social media to contact channels the same amount or more times than previous years.

Pam Plyler, executive practice lead for customer experience at The Northridge Group, said: “When it comes to interacting with customer service departments, today’s time-starved consumers want easy. The unfortunate reality is that as consumers attempt to make contact with brands, it is anything but easy. Their experiences are often highly fragmented, inconsistent, labour intensive and lacking personalization. Putting an effective omni-channel strategy in place with an emphasis on the digital experience allows companies to respond seamlessly to customers—building service, sales, reputation and brand loyalty while also reducing costs. Consumers were also found to be increasingly impatient if more channels of contact were available. The report showed 19 per cent of baby boomers will attempt to contact a company through a second channel within an hour if they have not received and adequate response to an interaction. A greater proportion of millennials, 40 per cent, said they would try another channel if their interaction was not reciprocated within an hour.”

Dissatisfied customers are, unfortunately, an inevitable fact of business life. Providing effective customer service is very crucial for the success of any company. It is important to build strong client relationships, and growing your business. You need customers to operate your business, and if you have highly satisfied customers they will often refer more business to you. In fact, customer service analysis during the last decade says that you need to actually delight customers, not just satisfy them.

Techmode Outsourcing can help you enhance your customers’ experience. If you feel you aren’t providing your clients a good customer experience, contact us right now. We can provide you the best customer service.

 

BPO BPO

Business Process Outsourcing (BPO) helps to alleviates poverty

  • August 19, 2016
  • by admin

Business Process Outsourcing (BPO) helps to alleviates poverty

While international aid for economic development often fails, business has the potential to bring millions of people out of poverty. For no enterprise is this truer than the anonymous $300 billion industry known as Business Process Outsourcing.

Business Process Outsourcing often referred to by the acronym BPO, means contracting business functions to third-party service providers. While call centers are the most visible part of this industry, BPO also includes many types of back office processing. This industry largely operates invisibly for consumers in North America and Europe. However, the sector employs several million people worldwide – primarily in India, the Philippines and China.
Today, more than two dozen BPO firms in countries as diverse as Bangladesh, Mauritius, Ghana, Haiti, Kenya and Pakistan deliver services to clients performed by individuals from very disadvantaged backgrounds. In countries where the BPO industry is thriving, including India, the Philippines , Mauritius and the U.S.A., social entrepreneurs are bringing this model to small towns and villages in rural and remote areas to create employment and opportunity.
Inevitably, the BPO industry will chase lower wages. However, the nature of BPO work means that these companies will only thrive if they are recruiting and developing talent. This is the potential – and the genius – of Impact Sourcing. It is an industry that requires knowledge workers and it will only be profitable if workers are sufficiently productive. This means establishing policies and programs to develop talent in some of the poorest countries of the world.
If the BPO industry is to become a force to take on global poverty, we all need to make this a reality. You can help by:

  • Finding out what types of work are outsourced by the business or institution you work for. Which companies provide these services? Where and what are their employment practices?
  • Consider the person answering the phone next time you call your bank, your insurer or tech support.

Contact Techmode Outsourcing if you want more information on BPO services

Outsourcing BPO

EMEA Outsourcing begins year with strong first quarter

  • August 5, 2016
  • by admin

EMEA Outsourcing begins year with strong first quarter

The EMEA’s (Europe, the Middle East and Africa) outsourcing industry has had a stellar performance in the first quarter of 2016, according to the newly released Q1 EMEA ISG Outsourcing Industry Index. The value of the industry rose by 19 percent in the EMEA regions to reach €2.25bn. Read more “EMEA Outsourcing begins year with strong first quarter” →

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