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Mauritian Call Centers BPO

Mauritian Call Centers- an ideal Outsourcing destination

  • August 5, 2016
  • by admin

Mauritian Call Centers- an ideal Outsourcing destination

Today, Mauritius forms part among one of the outsourcing hubs of the world. As more organizations understand the importance of focusing on their core competencies, they are turning to Mauritian Call Centers providers to manage their critical but non-core processes. This strategy helps them strengthen their brands and better manage their reactions to changing market dynamics. Read more “Mauritian Call Centers- an ideal Outsourcing destination” →

customers engagement BPO

It’s high time for banks to engage more with…

  • July 29, 2016
  • by admin

It’s high time for banks to engage more with customers

According to the FIS PACE INDEX, British consumers have identified that UK banks need to improve in the areas of fairness, reliability and recognition. In order to win back consumers’ favor, the report concluded that banks needed to better intersect with their customers’ financial lives. This means, among other things, introducing tools which helped people look after their money better, issuing alerts when funds are running low and tracking of spending patterns. Read more “It’s high time for banks to engage more with customers.” →

UEFA Non classé

IT Supplier struck an outsourcing deal with UEFA

  • July 6, 2016
  • by admin

IT Supplier struck an outsourcing deal with UEFA

The Uefa has outsourced 98% of its IT services such as digital media and back office systems.

UEFA uses such applications and systems to manage tournaments of the Uefa Champions League and Euro 2016.

For example, during the 2012 tournament in Poland and Ukraine, the Uefa’s football administration management environment named FAME, manages more that 40,000 tournament participants comprising of spectators, taxi drivers and players.

Critical systems supporting FAME include Microsoft Active Directory, Microsoft Exchange and SAP. More than 12,000 users from 173 countries access FAME yearly.Digital technology has revolutionized sporting events.

Organizations such as the Uefa must harness the latest technologies to respond to the evolution of sports events. The private cloud system is managed in two data centers found in Amsterdam and Geneva. It gives the Uefa the ability to easily manage the amount of computing resources it uses.

Outsource your IT services with Techmode Outsourcing

We have tools that fit our clients’ business needs; we have a platform of experts who can intervene in project management and application development which can ensure a 24/7 service. Business intelligence, business expert, support managers, Developers and Project Managers are available at your service. We offer the following services:

  • Website development
  • Development of applications
  • Hotline offices
  • Support to the migration of information systems
  • Data entry
  • Database Qualification
  • Database Enrichment
  • IF Migration Support
  • Telecommunications Mauritius / France / Europe
  • Service Continuity Plan
  • Contract Management Tool
  • Management Tool litigation
  • Levies Management Tool
  • Shared calendars management tools

For more info, please visit our website or contact us

LeCab BPO

Good morning, LeCab

  • July 5, 2016
  • by admin

Good morning, LeCab

One of the biggest troubles facing the millions of tourists visiting Paris every year is travelling around the city. Taxis are a very good way but sometimes are hard to find and the comfort and well-being of passengers is not always the priority of taxi drivers. Read more “Good morning, LeCab” →

call center employees ENGLISH

Making call center agents happy and effective

  • June 21, 2016
  • by admin

Making call center agents happy and effective

Call centers face a common problem that few have been able to overcome: High employee turnover. While there is no real way to reduce employee turnover in any business, HR experts suggests the following: Read more “Making call center agents happy and effective” →

BPO

Why the gaming industry greatly depends on outsourcing?

  • June 10, 2016September 22, 2017
  • by admin

Why the gaming industry greatly depends on outsourcing?

The process of outsourcing in the console and online gaming industry is mainly about delegating many tasks to independent studios, artists, and programmers. These tasks consist of mainly 2D or 3D animation or character design. Back in the day, gaming creative studios used to have their own in-house artists and programmers.
Things have changed with the sharing economy. Outsourcing is no longer a risky practice in the console or online gaming industry. Read more “Why the gaming industry greatly depends on outsourcing?” →

BPO

How Can Telemarketing Help My Business?

  • June 3, 2016September 22, 2017
  • by admin

How Can Telemarketing Help My Business?

You want your company to make profits? As we all know, sales is equal to profit. Sales are generated from maintaining present clients and by acquiring new clients. Acquisition of new leads itself takes time, and creates lack of attention on other areas of your business causing growth to slow down. Read more “How Can Telemarketing Help My Business?” →

Uncategorized

How to choose the right outsourcing partner?

  • May 26, 2016September 22, 2017
  • by admin

How to choose the right outsourcing partner?

No matter in what business you are, effective communication is an important key to success. A good outsourcing partner will help you keep an excellent customer service, enhance your visibility and provide a platform for launching any of your new products or services. Read more “How to choose the right outsourcing partner?” →

BPO

Scottish Power fined £18m for poor customer service

  • May 11, 2016September 22, 2017
  • by admin

Scottish Power fined £18m for poor customer service

Due to its poor customer service, Scottish Power agreed to pay £18m as a fine to Ofgem.

In a sarcastic review of the company’s treatment of customers, Ofgem said that Scottish Power provided a poor customer service to its clients, attracting more than one million customer complaints between June 2013 and December 2015. Dermot Nolan, Ofgem’s chief executive, said Scottish Power’s treatment of gas and electricity customers had been “discernibly worse” than its peers. Speaking on BBC Radio programme, he added: “This is a significant amount of money. It’s basically because Scottish Power failed to treat its customers fairly over a sustained period of time.”

According to an Ofgem investigation, it was found that over call handling, complaint resolution and billing were the main issues. Many customers had to wait for unacceptably long periods before their calls were answered.  Furthermore, complaints were handled poorly and took too long to be resolved. More than 300,000 customers received late final bills, meaning some did not promptly receive money they were owed.

Nolan added that whatever be the reasons, customers should not be provided a poor customer service. He said: “I don’t care how they messed up; it’s their requirement to get the IT right. If they produce poor quality service I frankly don’t care why.”

Commenting on Scottish Power’s settlement, Tom Lyon from uSwitch.com said that by imposing such a big fine, Ofgem was sending a warning shot to the energy industry that consumers must be treated fairly.
Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong. ~ Donald Porter

Contact Techmode Outsourcing if you do not want your business fall in such situations. Techmode Outsourcing, offers you a 24/7 multi lingual customer service platform. We have different solutions for different business needs.

Visit our website for more info and your queries are most welcomed

opening a business in Mauritius BPO

The ease of opening a business in Mauritius

  • May 6, 2016
  • by admin

The ease of opening a business in Mauritius

Opening a business in Mauritius is very easy. The procedure is very straightforward and efficient. The government has smartly established a business- friendly environment promoting investment and growth. Below is a list of the required steps for opening a business in Mauritius. Read more “The ease of opening a business in Mauritius” →

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