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No matter in what business you are, effective communication is an important key to success. A good outsourcing partner will help you keep an excellent customer service, enhance your visibility and provide a platform for launching any of your new products or services. Read more “How to choose the right outsourcing partner?”
BPO
Due to its poor customer service, Scottish Power agreed to pay £18m as a fine to Ofgem.
In a sarcastic review of the company’s treatment of customers, Ofgem said that Scottish Power provided a poor customer service to its clients, attracting more than one million customer complaints between June 2013 and December 2015. Dermot Nolan, Ofgem’s chief executive, said Scottish Power’s treatment of gas and electricity customers had been “discernibly worse” than its peers. Speaking on BBC Radio programme, he added: “This is a significant amount of money. It’s basically because Scottish Power failed to treat its customers fairly over a sustained period of time.”
According to an Ofgem investigation, it was found that over call handling, complaint resolution and billing were the main issues. Many customers had to wait for unacceptably long periods before their calls were answered. Furthermore, complaints were handled poorly and took too long to be resolved. More than 300,000 customers received late final bills, meaning some did not promptly receive money they were owed.
Nolan added that whatever be the reasons, customers should not be provided a poor customer service. He said: “I don’t care how they messed up; it’s their requirement to get the IT right. If they produce poor quality service I frankly don’t care why.”
Commenting on Scottish Power’s settlement, Tom Lyon from uSwitch.com said that by imposing such a big fine, Ofgem was sending a warning shot to the energy industry that consumers must be treated fairly.
Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong. ~ Donald Porter
Contact Techmode Outsourcing if you do not want your business fall in such situations. Techmode Outsourcing, offers you a 24/7 multi lingual customer service platform. We have different solutions for different business needs.
Visit our website for more info and your queries are most welcomed
BPO
Opening a business in Mauritius is very easy. The procedure is very straightforward and efficient. The government has smartly established a business- friendly environment promoting investment and growth. Below is a list of the required steps for opening a business in Mauritius. Read more “The ease of opening a business in Mauritius”
BPO
Call center partners in Mauritius have the best Business process outsourcing solutions in the world. The BPO industry covers a range of services ranging from transaction processing to the high end call center services. Choosing the right call center partners in Mauritius can be one of the most difficult tasks that businesses face today. In this context, it becomes imperative to choose the right call center partners in Mauritius for your business in order to enjoy the benefits. Read more “Call center partners in Mauritius, energize your business!”
Non classé
Forget the days when call centers were more frustrating than reliable. The evolution of call centers in Mauritius has been more than impressive since the last 10 years. They now perfectly integrate mobile or online communication operations. Read more “Call centers in Mauritius take another stride”
Non classé
Outsourcing has become the buzzword in many industries. When it comes to outsourcing, one important question that comes in mind is from where to outsource? Well, Mauritius can be one potential destination. Read more “Outsourcing in Mauritius: a role model across the world”
BPO
Apple has been always referred as the best customer service provider in the technology industry. The company stays strong in the first place in the ranking of companies offering excellent customer service. Read more “How Apple won the heart of a little girl for the rest of her life?”
BPO
Mauritius, an island of 1860sq km in the Indian Ocean, has since independence in 1968, transformed itself from a monocrop to a diversified economy.
The latest stage of growth for the Mauritian economy has been the transformation of the ICT sector into one of the main pillars of the economy, making the island a preferred ICT-BPO destination. Against this background, Business Parks of Mauritius Ltd (BPML) was created in 2001 as a government-owned private company to spearhead the development of ICT by providing state-of-the-art facilities for advanced software promotion and IT-enabled services on a par with the best in the world.
The most visible manifestation of Mauritius’s push to become an ‘information society’ was the Cyber City Project set up by BPML in 2003. The aim of the Cyber City has been to make Mauritius the preferred destination for business and professionals, and to create wealth and employment through the use of information technology. The Cyber City is a modern development on a site of 152 acres, strategically located at the center of the island at Ebene and provided with world-class facilities. Five distinct zones comprise the Cyber City: the Cyber and Multimedia Zone; the Business and Finance Zone; the Knowledge Centre; the Commercial Zone; and the Residential Zone.
The first initiative of BPML in the development of the Cyber City was the construction of a Cyber Tower, an ‘intelligent’ building of 12 floors. Facilities within the building compare favorably with the best in the world. Upon its completion in 2005, the Cyber Tower was awarded the Intelligent Building of the Year award by the Intelligent Community Forum of New York, from 250 applications received. This prestigious award – the first for a building of its type in the African region – played an important role in placing Mauritius on the map as a regional business hub.
Today, the Cyber City managed by BPML, comprises more than 40 hi-tech buildings covering a total constructed floor area of 500,000sq m. The ICT sector contributes seven percent of Mauritius’s GDP, while at the same time creating high-end employment for over 20,000 people. BPML has played a major part in the resounding success.
Techmode Outsourcing situated at the heart of the cyber city since 2007, offers you unique 24/7 multilingual customer relationship, marketing and sales services.
Visit our website for more info
BPO
Discover our innovations at the “Salon Stratégie Clients” 2016
After the huge success met in 2015 and it was the same for the second consecutive year, the ‘Salon Stratégie Clients’ 2016 re-unites the principal actors of the two sectors essential for businesses: Customer relationship and Digital Marketing.
The converging channels of relationship with clients and technologies cross and aim real time meeting, raising the level of expectation thus increasing their requirements.
Answering to these structuring trends, the professionals of customer relationship invest in the field of experience and influence all the management disciplines within the company.
The winning strategies show us that only the mobilization of whole company has effects on the satisfaction and loyalty of the customers from the extension of the experience domain to the team’s engagement in contact or service of support.
Learn to collaborate with the customer, know him better, communicate with him; there are so many challenges that take a new dimension and have huge impact on the business’ performance.
The ambition of the ‘Stratégie Clients’ is the undisputable annual meeting of the professionals of customer relationship, a place for sharing good practices and a source of inspiration for the professionals.
The annual meeting of the professionals of customer relationship, this exhibition is place of sharing, meeting and reflection on the evolution of strategic relation under the theme ‘client experience’ this year. Workshops and conferences will be in the agenda, without forgetting the trophies of innovation in honor of innovating products and services. It will be again held together with the Paris “E-Marketing salon” dedicated to digital marketing.
Techmode Outsourcing will be present at the exhibition on the 12, 13 & 14 April 2016 in Paris- Porte de Versailles at the stand O35.
BPO
Starting a new company and developing your product or service requires working quickly and efficiently. You need to ensure your startup offers value in terms of innovation, quality and convenience, even though you have limited resources and may be racing against the competition to be first to market.
So, how do you strike the perfect balance? Read more “Successful company startups through outsourced development”