BPO Archives - Techmode Outsourcing Ltd

How enhancing your customer service strategy can strengthen your…

July 17, 2017
by admin

How enhancing your customer service strategy can strengthen your business?

It is incredibly important that you develop the best communication skills possible with your customers…Your staff may have the skills and know-how to interact with your customers. But what organizational strategies can you employ to please customers? Practice proactive customer service by making your customers happy before they come to you with problems. Here’s how: Read more “How enhancing your customer service strategy can strengthen your business?” →

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Why Customer retention is a necessity for businesses?

May 5, 2017
by admin

Why Customer retention is a necessity for businesses?

Customer retention is no longer a choice for businesses but a necessity. New customers, more and more customers, always new customers, every month, every week, every day; it’s definitely your anxiety, your fear and your mantra!

Today customer retention is one of the crucial solutions allowing business to keep their level of revenue. With the consistent crisis, the competition among business rivals is more and more aggressive.

Why Customer retention?

Customer Retention is essential to increase the business revenue, this seems logical enough; therefore, these reasons will persuade you more. As per a study carried by Bain & Cie, if the retention of the best clients of the enterprise increases from 5%, this will bring an increase of 25- 55% in the results of the business, which is an important for the business. You have to take advantage of it, because the expenses to maintain it will be 7 times greater.

How to maintain customer retention?

The Call center is a secret weapon for customer retention. It is a fact that Call centers are changing with the pace of technological innovations and the needs of consumers. Nevertheless, they are the most effective (and economical) way of building customer loyalty for a company, regardless of its size.

Today’s consumers are autonomous, informed and resourceful. They know how to do research online and mobile devices has become there personal assistant.

But for some questions, especially in case of a problem or complaint, the exchange with a human being can make all the difference. At a time when e-commerce is emerging as the new way to shop and the number of people on the ground is reduced, the call center is the last support of this human touch, essential to reassure consumers.

Contact Techmode Outsourcing

Techmode Outsourcing can help you provide better customer service to your customers. Your business has talent, we help you develop it

Contact us on: info@techmode-outsourcing.com or visit our website for more information

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IS YOUR CUSTOMER SERVICE DEPARTMENT PREPARED FOR TODAY’S CONSUMERS?

April 14, 2017September 22, 2017
by admin

Is Your Customer Service Department Prepared for Today’s Consumers?

Keeping your audience happy means handling customer service challenges before they develop.

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What does it takes for a good offshore outsourcing?

March 30, 2017
by admin

What does it take for a good offshore outsourcing?

Offshore outsourcing (offshoring) of business processes has been an increasingly popular trend in recent years. Many companies can achieve much cost savings and quality improvement by improving internal business processes but for those companies that choose to go ahead and send business processes offshore, their odds of success can be improved by avoiding risky situations, monitoring progress and quality closely, and being ever vigilant for the danger signs of a bad project. With effective “safety mechanisms” in place, offshore practices should benefit a firm rather than expose it to loss of intellectual property, unexpected costs, and ongoing headaches and problems. Read more “What does it takes for a good offshore outsourcing?” →

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The key areas you should outsource when starting a…

March 21, 2017
by admin

The key areas you should outsource when starting a business

Virtually every internal business function can be outsourced to a firm that will provide the service to your company, in many instances at a lower cost and higher quality than you could replicate yourself.

Every business uses outsourced services. Many businesses don’t deliver products directly to the customer or do their own audits or taxes, or self-insure the business. They outsource those functions that are not strategic but which must be performed to manage the business operations. Read more “The key areas you should outsource when starting a business” →

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Virtual PBX, what are its advantages for incoming calls…

February 27, 2017
by admin

Virtual PBX, what are its advantages for incoming calls management?

The improvement and optimization of the management of incoming tools has proved to be an advantage for an SME who subscribes to a virtual PBX. Here is a non-exhaustive list of the benefits of virtual PBX for managing corporate calls… Read more “Virtual PBX, what are its advantages for incoming calls management?” →

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Call centers in Mauritius- Ease your business operations

February 23, 2017
by admin

Call centers in Mauritius- Ease your business operations

Call centers in Mauritius has taken innovative steps to enhance the business operations and BPO sector in the past years. The country has successfully developed this industry through investments in infrastructure, intelligence and innovation. With 700 call centers/BPO based enterprises, the country holds one of the richest and advanced business operations and technological ecosystems in Africa. The industry which currently employs over 21,500 professionals is being increasingly leveraged as a value-added destination.

ICT/BPO Industry Review 2016 Highlights

The key drivers highlighted in the 2016 Survey include:

Increase of 7% in terms of number of operational companies to reach 750 companies;

35% of the industry consists of start-ups (employing 1 to 9 people) and are at the vanguard of digital marketing, social media and web development services;

IT outsourcing is showing an expansion trend with an increase of 3% in terms of companies engaged in the development of software solutions. Nearly 353 companies operate within this segment with multiple companies offering new innovative business operations such as software as a service.

Within the BPO segment, an increase of 16% was noted with regard to the number of companies providing both multichannel activities. It is expected that this trend shall continue given the global shift from voice to digital interactions.

The industry has also maintained its strength towards high-end activities. Total employment in the ICT-BPO industry has crossed the 20 000 threshold and presently stands at 23 000. The call centers in Mauritius/BPO segment remains the main generator for jobs with 53% of total employment in the segment of call centres, BPO non-voice and shared services.

It is recalled that the 2016 Survey has taken nearly two months from conception to completion of the Report. A hybrid data collection methodology was used to assess the Industry’s performance by using online surveys, emails, phone conversations, and one to one meetings as well as on-site visits.

About Techmode Outsourcing Ltd

Techmode Outsourcing, a leading call center in Mauritius offers its advanced business operationsfor an effective outsourcing. Our personalized services will help you make a transition, develop your projects, extend further, progress and meet objectives. Contact us for more info

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3 key tasks every Entrepreneur should outsource

December 29, 2016
by admin

3 key tasks every Entrepreneur should outsource:

Outsourcing is not an unfamiliar word in the entrepreneurial sphere. More and more entrepreneurs are trying to infuse this tactic in their business to be more productive.

First, it is important for the entrepreneur to know and plan which areas of their businesses are better suited to be outsourced to an agency or group of freelancers.

There is no doubt that there are parts of your business that you would prefer outsource for multiple and obvious reasons. Why spend days or weeks working on tasks that are simply frustrating for you? Would it not be better to outsource those things to someone who has a track record of delivering superb results?

In times where competition is at an all-time high, it is pertinent to maximize productivity by leveraging other people’s time. Outsourcing is your most important form of leverage. If you want to grow your business fast or even put your business on auto-pilot, nothing will be more important than outsourcing. Here are some key tasks that you as an entrepreneur should outsource:

Bookkeeping

Research from the American Psychological Association shows that when multiple projects are managed at once, there is a 40% drop in productivity. Projects move forward slower, and stress levels are at their peaks.

“Juggling is an illusion,” writes Gary Keller, chairman of Keller Williams Realty. “In reality, the balls are being independently caught and thrown in rapid succession. It is actually task-switching.” On average, multitasking costs the global economy more than $400 billion annually.

Payroll

“Payroll” goes well beyond simply calculating the salary payouts for employees. One mistake with payroll can trigger tax audits and make your company lose thousands of dollars.

In 2014 alone, the IRS levied more than $2 billion in fines against small businesses as a result of mistakes, omissions and improper filings.

Rather than handling your own payroll, or maintaining the overhead of a full-time accountant, the outsourcing your payroll to a reliable service is a good idea. Companies like Wagepoint or Intuit can help you avoid costly mistakes, and free up your time so you can focus on running your business.

Scheduling and administrative tasks

It’s easy to get bogged down in dozens of small tasks that take up your time each day. As a small business owner, you need to focus on your core processes to grow your business. When you hire a virtual assistant, you’re paying only for the hours in which tasks are being handled, and you can eliminate a lot of wasted time spent on emails, appointment-setting and other repetitive tasks. When you automate employee scheduling tasks using software, you can focus more on the big picture.

There are a lot of areas to outsource. Have a look at your team work, your processes and the work you have to do on a regular basis. Consider outsourcing those areas where you and your team struggle to complete day to day tasks. Also, look at the difference in costs between a full-time hire and outsourcing. That difference alone could help you decide.
Techmode Outsourcing Ltd is there to help you outsource your payroll, accounting or management.

Resources: https://www.entrepreneur.com/article/277914

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Why tone of voice is a crucial factor in…

December 28, 2016
by admin

Why tone of voice is a crucial factor in customer service?

How to use the right tone with your online customers? How can tone make an impact on the way our words are interpreted? Well, the main reason is that our brain processes the words we hear differently from the tone in which we hear them.
In fact, Sophie Scott, a neurobiology researcher at University College London, published a study suggesting that words and tone are sent to two completely different parts of our brain:

You can use the power of positive words in customer service to make your customers haven confidence in your product or service. It’s simple but powerful: just by removing a few negative words from our customer interactions, we can completely change the perceptions of our conversation.
As we saw with the dangers of being negative when saying “no,” even if it was not a negative statement, the right tone depends a lot on the situation. It also depends on the specific customer. But there’s good news: simply by practicing at being positive in conversations, you can develop the ability to change each customer’s tone and mood, and adjust your tone appropriately in the given situation.

Perfecting Your Tone for excellent customer service

One of the biggest challenges of finding the best tone is that there’s no “right” answer that works every time.
It depends on you, your brand, your voice and perhaps more importantly, your customers; who they are; and how they feel in a given situation. Learning to pick up on your customers’ subtle cues makes delivering service in the right tone of voice much easier.
But in every customer service experience, every single interaction is a chance to perfect your technique. So by starting with a few research-backed guidelines and practicing changes to your tone in every interaction, you will reach the expert level in very little time.

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Outsourcing, a highly expanding corporate strategy in France.

November 10, 2016September 22, 2017
by admin

Outsourcing, a highly expanding corporate strategy in France.

At the time of digital transformation, outsourcing conquers more and more French SMEs. If the practice in the past was popular mainly in the Anglo- Saxons countries, today there are 82% of French corporates who call upon outsourcing in France.
Read more “Outsourcing, a highly expanding corporate strategy in France.” →