call-centre Archives - Techmode Outsourcing Ltd

How enhancing your customer service strategy can strengthen your…

July 17, 2017
by admin

How enhancing your customer service strategy can strengthen your business?

It is incredibly important that you develop the best communication skills possible with your customers…Your staff may have the skills and know-how to interact with your customers. But what organizational strategies can you employ to please customers? Practice proactive customer service by making your customers happy before they come to you with problems. Here’s how: Read more “How enhancing your customer service strategy can strengthen your business?” →

business

Global Cybersecurity Index – Mauritius among the ten best…

June 20, 2017October 4, 2017
by admin

Global Cybersecurity Index 2017 – Mauritius among the ten best countries

Cybersecurity is an ecosystem where laws, organizations, skills, cooperation and technical implementation need to be in harmony to be most effective. Additionally, cybersecurity is not just a concern of the government but also needs commitment from the private sector and consumers. Thus, it is important to develop a cybersecurity culture where citizens are aware of the trade-off between risks and monitoring when using electronic networks. Read more “Global Cybersecurity Index – Mauritius among the ten best countries” →

CALL CENTRE

Customer hub; the ultimate tool for customer engagement

May 16, 2017
by admin

Customer hub; the ultimate tool for customer engagement

In its mature phase, a customer hub houses every competency needed to operate aligned customer engagement; steered by real time analytics and leveraged through agile change management and stakeholder collaboration. Read more “Customer hub; the ultimate tool for customer engagement” →

BPO

IS YOUR CUSTOMER SERVICE DEPARTMENT PREPARED FOR TODAY’S CONSUMERS?

April 14, 2017September 22, 2017
by admin

Is Your Customer Service Department Prepared for Today’s Consumers?

Keeping your audience happy means handling customer service challenges before they develop.

Mauritius

5 famous businessmen share their tips for success.

March 24, 2017
by admin

5 famous businessmen share their tips for success.

These businessmen considered to be the best, share their advice for success. These successful men and women in business talk about how their mentality has helped them achieve financial success. These billionaires have built empires out of nothing and are still doing so by investing in new businesses and expanding their existing businesses. Here are their secrets to success.

“Ask important questions” – Lori Grenier

When you start, it is important to know the details of your product. Is it for the mass audience or a small number? Can it be produced for a reasonable price? Is your idea something that people really need and want? Is it unique? This will help you better understand your customers, your costs and your sales pitch.

“Become what you think” – Daymond John

Daymond John said that you can literally become what you want if you are willing to do what it takes. Do you think about making more money? Are you always thinking about your business or product and how to improve it? If not, these things will never be successful. You think you’re shy, a bad seller, and an introvert? This is what you will be, because people become what they think. Learn this lesson from Daymond John, and think seriously about your future, because very often we become the result of our thoughts.

“Come with new ideas that your competitors have not yet thought about” – Kevin Harrington

You will stay ahead of the race only by doing the things your competitors do not do or hurt. The original ideas are really nothing without excellent execution, but they are the first step towards success. It is always those who act quickly on these ideas and put them on the market that are rewarded. Success in business requires creativity and innovation. What are the things your competitors do not do? To dominate the market, you need to bring fresh ideas that others have not thought of.

“You should think of your customers as close friends” – Jay Abraham

This loving relationship you have with your best friend is exactly the kind of relationship you should have with your client. You must exceed your customers’ expectations and offer exceptional customer service. Larger companies have control over their customer service, not the customer. Do not delegate it to anyone else. Provide excellent customer service prior to sale, during sale and after sale. See service as an opportunity. Go beyond the ordinary and become extraordinary to see your business explode.

Techmode Outsourcing offers its expertise for efficient outsourcing. Our personalized services will help you to make a transition, to develop your projects, to expand, to progress and to reach your objectives.

Let’s study together your ideas, your projects of development, transition and restructuring

BPO

Virtual PBX, what are its advantages for incoming calls…

February 27, 2017
by admin

Virtual PBX, what are its advantages for incoming calls management?

The improvement and optimization of the management of incoming tools has proved to be an advantage for an SME who subscribes to a virtual PBX. Here is a non-exhaustive list of the benefits of virtual PBX for managing corporate calls… Read more “Virtual PBX, what are its advantages for incoming calls management?” →

BPO

Call centers in Mauritius- Ease your business operations

February 23, 2017
by admin

Call centers in Mauritius- Ease your business operations

Call centers in Mauritius has taken innovative steps to enhance the business operations and BPO sector in the past years. The country has successfully developed this industry through investments in infrastructure, intelligence and innovation. With 700 call centers/BPO based enterprises, the country holds one of the richest and advanced business operations and technological ecosystems in Africa. The industry which currently employs over 21,500 professionals is being increasingly leveraged as a value-added destination.

ICT/BPO Industry Review 2016 Highlights

The key drivers highlighted in the 2016 Survey include:

Increase of 7% in terms of number of operational companies to reach 750 companies;

35% of the industry consists of start-ups (employing 1 to 9 people) and are at the vanguard of digital marketing, social media and web development services;

IT outsourcing is showing an expansion trend with an increase of 3% in terms of companies engaged in the development of software solutions. Nearly 353 companies operate within this segment with multiple companies offering new innovative business operations such as software as a service.

Within the BPO segment, an increase of 16% was noted with regard to the number of companies providing both multichannel activities. It is expected that this trend shall continue given the global shift from voice to digital interactions.

The industry has also maintained its strength towards high-end activities. Total employment in the ICT-BPO industry has crossed the 20 000 threshold and presently stands at 23 000. The call centers in Mauritius/BPO segment remains the main generator for jobs with 53% of total employment in the segment of call centres, BPO non-voice and shared services.

It is recalled that the 2016 Survey has taken nearly two months from conception to completion of the Report. A hybrid data collection methodology was used to assess the Industry’s performance by using online surveys, emails, phone conversations, and one to one meetings as well as on-site visits.

About Techmode Outsourcing Ltd

Techmode Outsourcing, a leading call center in Mauritius offers its advanced business operationsfor an effective outsourcing. Our personalized services will help you make a transition, develop your projects, extend further, progress and meet objectives. Contact us for more info

CALL CENTRE

Why famous brands such as Amazon, Deliveroo and Canal+…

February 22, 2017
by admin

Why famous brands such as Amazon, Deliveroo and Canal+ outsource their customer service from Madagascar?

Madagascar is undoubtedly a privileged destination for francophone outsourcing in recent years. Despite its recent entry in the international offshore subcontracting market, Madagascar has significant advantages for holders of outsourcing projects. These assets allow the big Island to stand up against its elders in the sector such as Senegal, Morocco and Tunisia. Read more “Why famous brands such as Amazon, Deliveroo and Canal+ outsource their customer service from Madagascar?” →

CALL CENTRE

How outsourcing helped this entrepreneur create a successful business?

February 20, 2017
by admin

How outsourcing helped this entrepreneur create a successful business?

As your business grows, demand increases too. Your time and resources become more and more scarce and valuable. But do not panic, outsourcing exists to help you answer to this increase in demand and can help you answer the supply. With outsourcing, you have the guarantee that your work will be maintained at the standards you request, and distributed on a much larger scale. The Outsourcing process simply acts as a helping hand during these key stages of growth. But it is not all! You will at the same time have access to expert skills that you could have not been able to afford with your own pockets and would not have perhaps otherwise not encounter. As a result, you can focus on other fundamental areas of your business.

Here’s what Ian Wright, founder of British Business Energy, a website helping businesses reduce their energy cost has to say about outsourcing:

“Like many entrepreneurs, I decided to start my own business because I wanted to be my own boss. I started my company in particular because I noticed that there was a lack of valuable information about energy management for businesses in the UK, similar to what can be found for domestic energy management. I founded a small business years ago which I sold due to changing market circumstances, but I always wanted to get back to entrepreneurship. After a few years working in the corporate world, by helping people make money, I decided to start my own business.

Although I have quite a bit of technical knowledge, I decided back then to outsource many areas of my business because of time constraints and for budget issues. Therefore, I’ve outsourced the majority of the web development to a company, who provided a high quality work at a much lower price. I’ve outsourced my web hosting and management to a company which specializes in optimizing websites for speed, doing a far better job than I could do myself. Finally, I’ve outsourced content creation and promotion to a freelancer I’d worked with previously. This is vital because she understands the local market.

This has helped my business grow in just a few months. The outsourcing process allows me to use the best resources available for each task. Even if I have the ability to do each of the tasks I’ve outsourced, I’ve realized that the people I work with do it better, faster and it was often cheaper than if I would do it myself. Secondly, outsourcing allows me to do more stuff, because there are necessary resources that are getting the job done. Finally, it allows me to focus on the key bits of growing the business without worrying about the details.”

Contact TECHMODE OUTSOURCING for more info on outsourcing services

Non classé

Labor outsourcing helped a big company to meet its…

January 30, 2017
by admin

Labor outsourcing helped a big company to meet its sales demand.

Labor outsourcing, which means the provision of labor force by a labor outsourcing service provider is a common practice of many big enterprises. Here is an example how labor outsourcing helped a big company to meet its sales demand: Read more “Labor outsourcing helped a big company to meet its sales demand.” →